>Now, from my perspective, problems SHOULD be encountered during testing and
>fixed, but these guys are getting all worked up over nothing.
>
>How would you deal with this?  I mean, I am kind of upset at the way I was
>dealt with, and think that they are expecting too much.  No application is
>perfect, and this one is far better than the way we received it.

Well, hard to say from this small slice of what is going on what the best 
approach might be...but I can say that it very very seldom is worth getting 
upset and pissy with clients. You don't want to be taken advantage of, but bad 
relationships with any client can really come back to bite you. It just isn't 
worth it. So if you really feel the need to vent, write your email and then 
delete it before sending it. And then write one that calmly addresses the 
issues and lets them know exactly what you need to get from them. 

--- Mary Jo

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