Two points on this: 1) Are you talking about a code error in software? Are you in QA? This sounds like a QA process problem not a single person's error.
2) If "the management" is so disconnected that you have to fill out a form just to let them know what's going on with their own clients then that's in itself could be an indication of a pretty serious problem. -Cameron On 7/2/07, Dan Munez <[EMAIL PROTECTED]> wrote: > Hey guys, lets say it is your responsibility to write up incident reports > when stuff doesnt work, or clients get pissed for whatever reason, u know, so > that upper management can review and come up with strategies to make sure > those problems don't happen again. > > Let's say a client called in cos something happened and you went ahead and > fixed the problem and it turns out that the cause was that a co-worker missed > out on some detail. Well I was about to write up a ticket on it, without > thinking, and another person said "No dont do that we watch out for each > other". And I nodded in agreement. So I didnt write it up. it wasnt really > a big deal, and if it had went thru that co-worker could get some bad marks > or whatever. And I also have an issue with the way things work here, cos it > opens up to people making easy mistakes. you know, stuff that should be > automated. it's fricken 2007! I've already made a decision, and I think > it's a good decision. what do u guys think? > > And I'm still growing up and learning, and the thing i am starting to > understand is, everyone watches out for each other, no matter what kinda work > you do. wether it was right or wrong. Maybe unless it's mission critical or > life threatening. MAYBE haha. > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| ColdFusion MX7 and Flex 2 Build sales & marketing dashboard RIAâs for your business. Upgrade now http://www.adobe.com/products/coldfusion/flex2?sdid=RVJT Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:237667 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
