Dakota Burns wrote: > Have either of you been in a similar situation, particularly where you had > some leverage in the deal (hosted their site; client doesn't have access), > and client is overdue on two, soon to be three invoices?
If they haven't paid for their hosting, you have every right to terminate or disable their hosting service (at least where I am in the United States you can). We provide written warnings sent via certified mail once per week for three weeks before shutting off service. One tactic we've used in the past if we host both their web site and e-mail is to send warnings, then disable access to their e-mail for a few hours. Incoming mail is still accepted and stored, they just can't get to anything. That is used as a "shot across the bow" and wake-up that we are serious. Usually we have a phone call with a credit card number in a matter of minutes if we get that far. In some rare cases the client either doesn't use e-mail or doesn't care, and their site gets disabled until they catch up. As for access to the code, give them what they've paid for. It can get tricky if there are parts that are still pending payment, but it is best to let them have access to what they have already paid for in the past (especially if it was done as work for hire and they "own" the code). If you're in an ASP (the service, not the language) type of provider, then their access to code should be outlined in their contract. -Justin Scott ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;207172674;29440083;f Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:288096 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
