What would be the best way to establish/build trust?

My assumption is that because we are not a big name like amazon people are
less likely to trust us.  We are just some random site on the internet so I
figure people are leery.

On Mon, Mar 8, 2010 at 5:35 AM, Medic <[email protected]> wrote:

>
> Hey Matt, if it's low volume like you said how often, if ever, do you have
> sales occurring in parallel? Even if you do have to lock the items in the
> order for a moment or two is it ever/often going to affect other people's
> transactions?
>
> Also, what evidence do you have that people aren't buying because they
> don't
> trust the checkout process? I personally prefer to always handle
> transactions myself. Perhaps you could just work on establishing/building
> trust?
>
> On Sun, Mar 7, 2010 at 11:40 PM, Matthew Smith <[email protected]
> >wrote:
>
> >
> > I've used ipn on another site,  There was a delay of more than a few
> > seconds
> > for the notification once the transaction was complete.  Also, the user
> has
> > to go to paypal, log in, etc, which could take several minutes.  I need
> it
> > to happen on the backside completely so I don't wait on the users.  They
> > could begin to check out and decide to go somewhere for a few minutes,
> > which
> > would lock the checkout process.
> >
> > I was hoping there was something more available.
> >
> > Thank you though.
> >
> > On Sun, Mar 7, 2010 at 10:25 PM, Zaphod Beeblebrox <
> > [email protected]> wrote:
> >
> > >
> > > Paypal uses their IPN system which is an instant? payment notification.
> > >  You set up your account to use IPN.  Then, when you redirect to
> paypal,
> > ou
> > > include an IPN address which is a page on your site.   When the
>  payment
> > > posts through paypal, that page will be called with the transaction id
> > and
> > > all the pertinent information from your order.
> > >
> > >
> > > On Mar 7, 2010, at 10:04 PM, Matthew Smith wrote:
> > >
> > > >
> > > > We have an artist site selling unique and limited quantity items.
> >  During
> > > > the checkout process, I do a named lock, check to be sure the
> > quantities
> > > for
> > > > the items haven't changed due to a sale or something else, charge the
> > > credit
> > > > card, then commit the order to the db.
> > > >
> > > > I think our sales are hurt because people don't know us well enough
> to
> > > trust
> > > > us with their credit card numbers.  I think using paypal would help
> > with
> > > > that.
> > > >
> > > > The problem is, I can't lock the items while the user goes to paypal
> to
> > > pay
> > > > and wait for them to come back.
> > > >
> > > > Does paypal offer anything that would allow them to pay with paypal,
> > but
> > > do
> > > > so instantly like a normal cc charge?  Something I can do on our
> site's
> > > > backend.
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> 

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