Become part of the BBB, put the verified by verisign (or twate or whatever SSL seller) is another. Making sure you have a privacy policy and refund policy available on your site. I find people are overall pretty trusting of online commerce. If you have a digital id and the site looks reputable it's usually not a stopper for a sale to be smaller than amazon. That is to say in my experience anyway. Now if you are selling pr0n or something seen as less than reputable it may be a completely different kettle of fish.
On Mon, Mar 8, 2010 at 9:30 AM, Matthew Smith <[email protected]> wrote: > > What would be the best way to establish/build trust? > > My assumption is that because we are not a big name like amazon people are > less likely to trust us. We are just some random site on the internet so I > figure people are leery. > > On Mon, Mar 8, 2010 at 5:35 AM, Medic <[email protected]> wrote: > > > > > Hey Matt, if it's low volume like you said how often, if ever, do you > have > > sales occurring in parallel? Even if you do have to lock the items in the > > order for a moment or two is it ever/often going to affect other people's > > transactions? > > > > Also, what evidence do you have that people aren't buying because they > > don't > > trust the checkout process? I personally prefer to always handle > > transactions myself. Perhaps you could just work on establishing/building > > trust? > > > > On Sun, Mar 7, 2010 at 11:40 PM, Matthew Smith <[email protected] > > >wrote: > > > > > > > > I've used ipn on another site, There was a delay of more than a few > > > seconds > > > for the notification once the transaction was complete. Also, the user > > has > > > to go to paypal, log in, etc, which could take several minutes. I need > > it > > > to happen on the backside completely so I don't wait on the users. > They > > > could begin to check out and decide to go somewhere for a few minutes, > > > which > > > would lock the checkout process. > > > > > > I was hoping there was something more available. > > > > > > Thank you though. > > > > > > On Sun, Mar 7, 2010 at 10:25 PM, Zaphod Beeblebrox < > > > [email protected]> wrote: > > > > > > > > > > > Paypal uses their IPN system which is an instant? payment > notification. > > > > You set up your account to use IPN. Then, when you redirect to > > paypal, > > > ou > > > > include an IPN address which is a page on your site. When the > > payment > > > > posts through paypal, that page will be called with the transaction > id > > > and > > > > all the pertinent information from your order. > > > > > > > > > > > > On Mar 7, 2010, at 10:04 PM, Matthew Smith wrote: > > > > > > > > > > > > > > We have an artist site selling unique and limited quantity items. > > > During > > > > > the checkout process, I do a named lock, check to be sure the > > > quantities > > > > for > > > > > the items haven't changed due to a sale or something else, charge > the > > > > credit > > > > > card, then commit the order to the db. > > > > > > > > > > I think our sales are hurt because people don't know us well enough > > to > > > > trust > > > > > us with their credit card numbers. I think using paypal would help > > > with > > > > > that. > > > > > > > > > > The problem is, I can't lock the items while the user goes to > paypal > > to > > > > pay > > > > > and wait for them to come back. > > > > > > > > > > Does paypal offer anything that would allow them to pay with > paypal, > > > but > > > > do > > > > > so instantly like a normal cc charge? Something I can do on our > > site's > > > > > backend. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:313056 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
