I'm not sure how this compares to law in T&T, but in the US I would first try to work it out via phone/email (you've already done this). Failing that I would leave the site up, but lock them out of any FTP access. Then send a certified letter written by an attorney stating your demands of them, their deadline for action, and the consequences if they do not comply. Cite contract terms everywhere they apply.
Make the deadline reasonable, but short, and make the consequences as painful as possible. Maybe taking the site down, etc... Failing all this, IMMEDIATELY begin collections proceedings. This could be through the courts, or via a collections agency. Don't be afraid to burn any bridges by this point, they aren't a client anymore, they are a debtor. -Cameron On Mon, Feb 14, 2011 at 10:53 AM, Vivec <[email protected]> wrote: > > So I did a site for a client. > Put it up as a demo in March last year. Two months later in May they finally > reviewed it and said that , although they had approved the design, they > didn't like it and wanted to go in a new direction. > > So that totally threw off our internal schedules etc. But we developed the > new design, showed it to them...went ahead and updated the content to fit > the new design etc. > > It took longer than it should have. But in November we put the site with the > new design and content Live. > > Now in January when we present an invoice, the client says that they aren't > paying. Because they still are not happy with the design, and it took so > long to do. They are moving to a new developer. > > Now the site is still live on my servers, and I'm trying to negotiate the > situation via email but they aren't responding. I've given them two weeks to > respond. > > Do I serve notice that the site will be removed from our servers in 5 days? > > Or should I adhere to the school of thought that the Customer is always > right, and be as accommodating as possible. Maybe we can work together in > the future, shake hands and move on? > > The thing is I really needed the darn payment so that pressure is definitely > coloring the way I look at the situation. I budgeted for that payment coming > in for January. > And I personally do not think that they have a right to refuse to pay a cent > on the final amount; In addition to getting to keep their site up during the > period of time another developer creates something new for them. It's win > win for them, and lose lose for me and everyone else that worked on the job. > > To complicate matters we host another site for them as well. Do I take that > one down on Friday too? Is that a totally different issue? > > How have you all dealt with these situations. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:334400 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
