So it WAS server configuration after all? Interesting that they were so clueless over the weekend. But glad it is back online. I tested the link and all works ok now.
Doug ====================================== Stop spam on your domain, use our gateway! For hosting solutions http://www.clickdoug.com ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 ====================================== If you are not satisfied with my service, my job isn't done! ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]> To: "CF-Community" <[EMAIL PROTECTED]> Sent: Monday, June 09, 2003 9:38 PM Subject: SOLVED Re: link check, quick poll | Geesh. An exchange of emails, increasingly frustrated on both sides, has | brought out that when they reset web services for my account the alias was | also reset and my link is now | d917641.u27.0web-hosting.com , instead of d916795.u27.0web-hosting.com. | Who'd have thunk? | | Geesh. Anyway, I have taken my blood pressure medication now and am MUCH | happier :) | | Dana | | | | On Mon, 09 Jun 2003 16:39:20 GMT, Dana Tierney <[EMAIL PROTECTED]> wrote: | | > Well it reminds me of an issue like this I saw once in tech support. I | > could see the site just fine, but the customer insisted he could not. I | > wound up escalating the issue to the owner, who did the hands on server | > stuff, primarily because I knew the client in question was not given to | > hallucinations -- he was one of our resellers and I dealt with him a lot. | > Turned out he was right and there was a configuration issue, but I don't | > remember the details as it just got crossed off my list of things to | > worry | > about. | > | > These people of course don't know me -- I am a brand new account -- but | > that doesn't mean I am not at a standstill. I normally get a lot of my | > work | > done on weekends. I will give them this, they are answering the emails in | > 1-2 hours which is pretty durn good, except that the emails all say, your | > site looks normal from here. If it was a matter of router tables | > somewhere | > wouldn't some people be able to see it? | > | > Dana | > | > Doug White writes: | > | >> Coincidently, I received a call from a client today, telling me that his | >> two web | >> sites were suddenly pointing to the wrong server. | >> | >> This is a situation where I furnish the DNS service for them. | >> | >> I first checked the server configuration, and found that the server | >> configuration had not changed. | >> Then I checked the DNS servers, and looked for a corrupted entry or | >> file. None | >> were corrupted or changed. | >> Next, I tested the web sites, and like your provider, his site came up | >> just fine | >> for me. | >> Next I did some web tracking, and the DNS propagation to the root | >> servers had | >> not changed either. | >> Then in my Sam Spade application, I entered the name servers that | >> RoadRunner | >> uses (The client is on RoadRunner) and discovered their name servers | >> were not | >> updating every 24 hours as they are supposed to, consequently were not | >> accurately resolving the domain name. | >> I then called RoadRunner Tech support (Thank goodness I have a friend | >> there, | >> because I am not a customer of theirs) and got him to check their name | >> server | >> situation. He agreed that their primary DNS server, the one that updates | >> all the | >> others was down. They did not know this because all the other name | >> servers were | >> providing redundancy. He then re-booted the primary name server, and | >> within | >> about an hour, it updated, and passed that on to the other servers that | >> they | >> use. | >> Once that was accomplished, the client's web sites could be accessed | >> again by | >> the client. According to the Web Stats program, his sites were | >> receiving hits | >> from everyone else all along. | >> | >> I go into all this detail, partly to explain the process one has to go | >> through | >> to make sure web site is online and accessible. In this case, it was | >> no fault | >> of my systems or network, however, I felt the need to take ownership of | >> the | >> complaint, and seek a resolution that would be satisfactory to the | >> client. It | >> was a three and a half hour effort to get the job done. | >> | >> I cannot say if your provider is going through all those steps or not, | >> but if | >> the DNS is pointing to the correct IP number, and your account is the | >> same that | >> you have had bookmarked, then the problem is their server configuration, | >> and | >> possibly in the default document section, if it is a Windows server, | >> running | >> IIS. All of those steps need to be double-checked by the provider. | >> | >> I wish you luck. | >> | >> ====================================== | >> Stop spam on your domain, use our gateway! | >> For hosting solutions http://www.clickdoug.com | >> ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | >> ====================================== | >> If you are not satisfied with my service, my job isn't done! | >> | >> ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]> | >> To: "CF-Community" <[EMAIL PROTECTED]> | >> Sent: Sunday, June 08, 2003 11:18 PM | >> Subject: Re: link check, quick poll | >> | >> | >> | the link I posted used to work fine. I think the directory no longer | >> points | >> | to it. Of course, to get this fixed, I will first have to convince | >> them | >> | that something is wrong. I realize it's Sunday but they've been | >> sending me | >> | email all weekend. They say that they can see the pages just fine. | >> (arggh) | >> | | >> | Dana | >> | | >> | Doug White writes: | >> | | >> | > The next step is the question of the IP number 216.240.139.5. Is | >> it | >> pointing | >> | > to the correct directory on the correct server? | >> | > | >> | > Next, your account "d916795.u27" is that correct? That is the key | >> to the | >> | > directory pointer. | >> | > | >> | > If all of the above check out, then the problem is with their server | >> | > configuration. | >> | > | >> | > ====================================== | >> | > Stop spam on your domain, use our gateway! | >> | > For hosting solutions http://www.clickdoug.com | >> | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | >> | > ====================================== | >> | > If you are not satisfied with my service, my job isn't done! | >> | > | >> | > ----- Original Message ----- | > From: "Dana Tierney" | >> <[EMAIL PROTECTED]> | >> | > To: "CF-Community" <[EMAIL PROTECTED]> | >> | > Sent: Sunday, June 08, 2003 7:43 PM | >> | > Subject: Re: link check, quick poll | >> | > | >> | > | >> | > | index.html | >> | > | | >> | > | Come to think of it I have been on the other side of this | >> | > | conversation....they are looking at the files from the computer | >> the files | >> | > | are located on is what it is. Though what needs to happen to fix | >> this I am | >> | > | less sure of. | >> | > | | >> | > | Dana | >> | > | | >> | > | Doug White writes: | >> | > | | >> | > | > what is the file name of your default document? index.cfm? | >> | > | > | >> | > | > If so, it is returning a 404. Same with extensions htm and html | >> | > | > | >> | > | > | >> | > | > | >> | > | > ====================================== | >> | > | > Stop spam on your domain, use our gateway! | >> | > | > For hosting solutions http://www.clickdoug.com | >> | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | >> | > | > ====================================== | >> | > | > If you are not satisfied with my service, my job isn't done! | >> | > | > | >> | > | > ----- Original Message ----- | > | > From: "Dana Tierney" | >> <[EMAIL PROTECTED]> | >> | > | > To: "CF-Community" <[EMAIL PROTECTED]> | >> | > | > Sent: Sunday, June 08, 2003 7:32 PM | >> | > | > Subject: Re: link check, quick poll | >> | > | > | >> | > | > | >> | > | > | ah, but the documents are very much there. | >> | > | > | | >> | > | > | And could be seen just fine before web services were reset. | >> ::mumble:: | >> And | >> | > | > | I was just telling Larry that I was pleased with these people. | >> | > | > | | >> | > | > | Dana | >> | > | > | | >> | > | > | Doug White writes: | >> | > | > | | >> | > | > | > On the first link, I get an "Under construction" error | >> message. | >> This | >> | > means | >> | > | > | > there is no default document in the directory, or the | >> default | >> document | >> | > is | >> | > | > not | >> | > | > | > configured on the server. | >> | > | > | > | >> | > | > | > On the other three links I get a "404 not found" error | >> message. | >> | > | > | > | >> | > | > | > None of these indicate a DNS configuration problem. | >> | > | > | > | >> | > | > | > ====================================== | >> | > | > | > Stop spam on your domain, use our gateway! | >> | > | > | > For hosting solutions http://www.clickdoug.com | >> | > | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | >> | > | > | > ====================================== | >> | > | > | > If you are not satisfied with my service, my job isn't done! | >> | > | > | > | >> | > | > | > ----- Original Message ----- | > | > | > From: "Dana | >> Tierney" <[EMAIL PROTECTED]> | >> | > | > | > To: "CF-Community" <[EMAIL PROTECTED]> | >> | > | > | > Sent: Sunday, June 08, 2003 12:49 PM | >> | > | > | > Subject: Fwd: link check, quick poll | >> | > | > | > | >> | > | > | > | >> | > | > | > | sorry to resend this but nobody I answered and I would | >> really like | >> to | >> | > | > know. | >> | > | > | > | Tech support over there is saying it culd be a dns issue | >> since | >> they | >> | > reset | >> | > | > | > | the web services, but it's been over 24 hours now. I still | >> don't | >> see | >> | > any | >> | > | > of | >> | > | > | > | these pages, personally; they still say they do. | >> | > | > | > | | >> | > | > | > | Thanks | >> | > | > | > | | >> | > | > | > | Dana | >> | > | > | > | | >> | > | > | > | > | >> | > | > | > | > yet another link check, sorry. | >> | > | > | > | > | >> | > | > | > | > http://d916795.u27.0web-hosting.com/ | >> | > | > | > | > | >> | > | > | > | > I think this says under construction and the person who | >> thinks | >> | > otherwise | >> | > | > | > | > needs to hit refresh? | >> | > | > | > | > | >> | > | > | > | > And if anyone can see something at | >> | > | > | > | > | >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune1.html | >> | > | > | > | > http://d916795.u27.0web-hosting.com/socialsecurity.html | >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune2.html | >> | > | > | > | > | >> | > | > | > | > please let me know. | >> | > | > | > | > | >> | > | > | > | > Thanks | >> | > | > | > | > Dana | >> | > | > | > | > | >> | > | > | > | > | >> | > | > | > | > But I don't make films | >> | > | > | > | > But if I did they'd have a samurai - Bare Naked Ladies | >> | > | > | > | > | >> | > | > | > | > | >> | > | > | > | | >> | > | > | > | | >> | > | > | > | | >> | > | > | > | -- | > | > | > | Mr Jones and me | >> | > | > | > | We're stumbling through the barrio.... | >> | > | > | > | | >> | > | > | > | | >> | > | > | > | >> | > | > | | >> | > | > | >> | > | | >> | > | >> | | >> | > | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
