Riiiiight. How could you not hav realized that when they reset your
webservices, your server link would change? And remember, next time, your
new server address will be
d928347werkjc:-(lkjiren32.u23germansubmarine.0web-hosting.com.net
Don't forget!
-- Ben Doom
Programmer & General Lackey
Moonbow Software, Inc
: -----Original Message-----
: From: Dana Tierney [mailto:[EMAIL PROTECTED]
: Sent: Monday, June 09, 2003 10:38 PM
: To: CF-Community
: Subject: SOLVED Re: link check, quick poll
:
:
: Geesh. An exchange of emails, increasingly frustrated on both sides, has
: brought out that when they reset web services for my account the
: alias was
: also reset and my link is now
: d917641.u27.0web-hosting.com , instead of d916795.u27.0web-hosting.com.
: Who'd have thunk?
:
: Geesh. Anyway, I have taken my blood pressure medication now and am MUCH
: happier :)
:
: Dana
:
:
:
: On Mon, 09 Jun 2003 16:39:20 GMT, Dana Tierney
: <[EMAIL PROTECTED]> wrote:
:
: > Well it reminds me of an issue like this I saw once in tech support. I
: > could see the site just fine, but the customer insisted he could not. I
: > wound up escalating the issue to the owner, who did the hands on server
: > stuff, primarily because I knew the client in question was not given to
: > hallucinations -- he was one of our resellers and I dealt with
: him a lot.
: > Turned out he was right and there was a configuration issue, but I don't
: > remember the details as it just got crossed off my list of things to
: > worry
: > about.
: >
: > These people of course don't know me -- I am a brand new account -- but
: > that doesn't mean I am not at a standstill. I normally get a lot of my
: > work
: > done on weekends. I will give them this, they are answering the
: emails in
: > 1-2 hours which is pretty durn good, except that the emails all
: say, your
: > site looks normal from here. If it was a matter of router tables
: > somewhere
: > wouldn't some people be able to see it?
: >
: > Dana
: >
: > Doug White writes:
: >
: >> Coincidently, I received a call from a client today, telling
: me that his
: >> two web
: >> sites were suddenly pointing to the wrong server.
: >>
: >> This is a situation where I furnish the DNS service for them.
: >>
: >> I first checked the server configuration, and found that the server
: >> configuration had not changed.
: >> Then I checked the DNS servers, and looked for a corrupted entry or
: >> file. None
: >> were corrupted or changed.
: >> Next, I tested the web sites, and like your provider, his site came up
: >> just fine
: >> for me.
: >> Next I did some web tracking, and the DNS propagation to the root
: >> servers had
: >> not changed either.
: >> Then in my Sam Spade application, I entered the name servers that
: >> RoadRunner
: >> uses (The client is on RoadRunner) and discovered their name servers
: >> were not
: >> updating every 24 hours as they are supposed to, consequently were not
: >> accurately resolving the domain name.
: >> I then called RoadRunner Tech support (Thank goodness I have a friend
: >> there,
: >> because I am not a customer of theirs) and got him to check their name
: >> server
: >> situation. He agreed that their primary DNS server, the one
: that updates
: >> all the
: >> others was down. They did not know this because all the other name
: >> servers were
: >> providing redundancy. He then re-booted the primary name server, and
: >> within
: >> about an hour, it updated, and passed that on to the other
: servers that
: >> they
: >> use.
: >> Once that was accomplished, the client's web sites could be accessed
: >> again by
: >> the client. According to the Web Stats program, his sites were
: >> receiving hits
: >> from everyone else all along.
: >>
: >> I go into all this detail, partly to explain the process one has to go
: >> through
: >> to make sure web site is online and accessible. In this case, it was
: >> no fault
: >> of my systems or network, however, I felt the need to take
: ownership of
: >> the
: >> complaint, and seek a resolution that would be satisfactory to the
: >> client. It
: >> was a three and a half hour effort to get the job done.
: >>
: >> I cannot say if your provider is going through all those steps or not,
: >> but if
: >> the DNS is pointing to the correct IP number, and your account is the
: >> same that
: >> you have had bookmarked, then the problem is their server
: configuration,
: >> and
: >> possibly in the default document section, if it is a Windows server,
: >> running
: >> IIS. All of those steps need to be double-checked by the provider.
: >>
: >> I wish you luck.
: >>
: >> ======================================
: >> Stop spam on your domain, use our gateway!
: >> For hosting solutions http://www.clickdoug.com
: >> ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772
: >> ======================================
: >> If you are not satisfied with my service, my job isn't done!
: >>
: >> ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]>
: >> To: "CF-Community" <[EMAIL PROTECTED]>
: >> Sent: Sunday, June 08, 2003 11:18 PM
: >> Subject: Re: link check, quick poll
: >>
: >>
: >> | the link I posted used to work fine. I think the directory no longer
: >> points
: >> | to it. Of course, to get this fixed, I will first have to convince
: >> them
: >> | that something is wrong. I realize it's Sunday but they've been
: >> sending me
: >> | email all weekend. They say that they can see the pages just fine.
: >> (arggh)
: >> |
: >> | Dana
: >> |
: >> | Doug White writes:
: >> |
: >> | > The next step is the question of the IP number 216.240.139.5. Is
: >> it
: >> pointing
: >> | > to the correct directory on the correct server?
: >> | >
: >> | > Next, your account "d916795.u27" is that correct? That
: is the key
: >> to the
: >> | > directory pointer.
: >> | >
: >> | > If all of the above check out, then the problem is with
: their server
: >> | > configuration.
: >> | >
: >> | > ======================================
: >> | > Stop spam on your domain, use our gateway!
: >> | > For hosting solutions http://www.clickdoug.com
: >> | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772
: >> | > ======================================
: >> | > If you are not satisfied with my service, my job isn't done!
: >> | >
: >> | > ----- Original Message ----- | > From: "Dana Tierney"
: >> <[EMAIL PROTECTED]>
: >> | > To: "CF-Community" <[EMAIL PROTECTED]>
: >> | > Sent: Sunday, June 08, 2003 7:43 PM
: >> | > Subject: Re: link check, quick poll
: >> | >
: >> | >
: >> | > | index.html
: >> | > |
: >> | > | Come to think of it I have been on the other side of this
: >> | > | conversation....they are looking at the files from the computer
: >> the files
: >> | > | are located on is what it is. Though what needs to happen to fix
: >> this I am
: >> | > | less sure of.
: >> | > |
: >> | > | Dana
: >> | > |
: >> | > | Doug White writes:
: >> | > |
: >> | > | > what is the file name of your default document? index.cfm?
: >> | > | >
: >> | > | > If so, it is returning a 404. Same with extensions
: htm and html
: >> | > | >
: >> | > | >
: >> | > | >
: >> | > | > ======================================
: >> | > | > Stop spam on your domain, use our gateway!
: >> | > | > For hosting solutions http://www.clickdoug.com
: >> | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772
: >> | > | > ======================================
: >> | > | > If you are not satisfied with my service, my job isn't done!
: >> | > | >
: >> | > | > ----- Original Message ----- | > | > From: "Dana Tierney"
: >> <[EMAIL PROTECTED]>
: >> | > | > To: "CF-Community" <[EMAIL PROTECTED]>
: >> | > | > Sent: Sunday, June 08, 2003 7:32 PM
: >> | > | > Subject: Re: link check, quick poll
: >> | > | >
: >> | > | >
: >> | > | > | ah, but the documents are very much there.
: >> | > | > |
: >> | > | > | And could be seen just fine before web services were reset.
: >> ::mumble::
: >> And
: >> | > | > | I was just telling Larry that I was pleased with
: these people.
: >> | > | > |
: >> | > | > | Dana
: >> | > | > |
: >> | > | > | Doug White writes:
: >> | > | > |
: >> | > | > | > On the first link, I get an "Under construction" error
: >> message.
: >> This
: >> | > means
: >> | > | > | > there is no default document in the directory, or the
: >> default
: >> document
: >> | > is
: >> | > | > not
: >> | > | > | > configured on the server.
: >> | > | > | >
: >> | > | > | > On the other three links I get a "404 not found" error
: >> message.
: >> | > | > | >
: >> | > | > | > None of these indicate a DNS configuration problem.
: >> | > | > | >
: >> | > | > | > ======================================
: >> | > | > | > Stop spam on your domain, use our gateway!
: >> | > | > | > For hosting solutions http://www.clickdoug.com
: >> | > | > | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772
: >> | > | > | > ======================================
: >> | > | > | > If you are not satisfied with my service, my job
: isn't done!
: >> | > | > | >
: >> | > | > | > ----- Original Message ----- | > | > | > From: "Dana
: >> Tierney" <[EMAIL PROTECTED]>
: >> | > | > | > To: "CF-Community" <[EMAIL PROTECTED]>
: >> | > | > | > Sent: Sunday, June 08, 2003 12:49 PM
: >> | > | > | > Subject: Fwd: link check, quick poll
: >> | > | > | >
: >> | > | > | >
: >> | > | > | > | sorry to resend this but nobody I answered and I would
: >> really like
: >> to
: >> | > | > know.
: >> | > | > | > | Tech support over there is saying it culd be a dns issue
: >> since
: >> they
: >> | > reset
: >> | > | > | > | the web services, but it's been over 24 hours
: now. I still
: >> don't
: >> see
: >> | > any
: >> | > | > of
: >> | > | > | > | these pages, personally; they still say they do.
: >> | > | > | > |
: >> | > | > | > | Thanks
: >> | > | > | > |
: >> | > | > | > | Dana
: >> | > | > | > |
: >> | > | > | > | >
: >> | > | > | > | > yet another link check, sorry.
: >> | > | > | > | >
: >> | > | > | > | > http://d916795.u27.0web-hosting.com/
: >> | > | > | > | >
: >> | > | > | > | > I think this says under construction and the
: person who
: >> thinks
: >> | > otherwise
: >> | > | > | > | > needs to hit refresh?
: >> | > | > | > | >
: >> | > | > | > | > And if anyone can see something at
: >> | > | > | > | >
: >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune1.html
: >> | > | > | > | > http://d916795.u27.0web-hosting.com/socialsecurity.html
: >> | > | > | > | > http://d916795.u27.0web-hosting.com/prune2.html
: >> | > | > | > | >
: >> | > | > | > | > please let me know.
: >> | > | > | > | >
: >> | > | > | > | > Thanks
: >> | > | > | > | > Dana
: >> | > | > | > | >
: >> | > | > | > | >
: >> | > | > | > | > But I don't make films
: >> | > | > | > | > But if I did they'd have a samurai - Bare Naked Ladies
: >> | > | > | > | >
: >> | > | > | > | >
: >> | > | > | > |
: >> | > | > | > |
: >> | > | > | > |
: >> | > | > | > | -- | > | > | > | Mr Jones and me
: >> | > | > | > | We're stumbling through the barrio....
: >> | > | > | > |
: >> | > | > | > |
: >> | > | > | >
: >> | > | > |
: >> | > | >
: >> | > |
: >> | >
: >> |
: >>
: >
:
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