It occurs to me that if they say "It's down for maintenance" you need to ask
"Is this scheduled or emergency?" If it's scheduled, why weren't you
advised that the server would be down? If it's emergency, what's the
emergency?
-- Ben Doom
Programmer & General Lackey
Moonbow Software, Inc
: -----Original Message-----
: From: jon hall [mailto:[EMAIL PROTECTED]
: Sent: Wednesday, April 16, 2003 12:15 PM
: To: CF-Community
: Subject: Re: Web Hosting (was RE: stop me before I kill someone)
:
:
: Wednesday, April 16, 2003, 11:20:13 AM, you wrote:
: M> At 11:24 AM 4/16/03, Dan wrote:
:
: >>Every host big or small can, does, or will have problems. That's just a
: >>neccessay evil of the business.
:
: True...
:
: M> It's not the problems as much as it is how those problems are handled.
:
: M> Especially in this job market, I don't want to call my hosting
: company and
: M> get some kid on the phone who can't spell computer, much less
: fix one. And
: M> at 3 in the afternoon on April 15, I don't want to hear: We're
: doing server
: M> maintenance, unless the server died and they had to fix it.
:
: M> Quality of support, and knowledge of the product are much more
: important to
: M> me than cost, although I don't want to buy any yachts for
: company CEOs with
: M> my hosting dollars
:
: Yup, I work at a hosting company. Don't take that crap. People like
: that don't deserve to stay in business. Blaming it on maintenance is
: insulting the customers intelligence.
: I've told people about hard drives frying, worms causing problems,
: routers overheating...people really do appreciate details and
: understand that there are problems. They really don't like to be
: insulted however.
:
: --
: jon
: mailto:[EMAIL PROTECTED]
:
:
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