For example I have had this email twice today and it's from a discussion that's at least six weeks old
Dana On Tue, 01 Jul 2003 07:24:49 -0600, Ben Doom <[EMAIL PROTECTED]> wrote: > It occurs to me that if they say "It's down for maintenance" you need to > ask > "Is this scheduled or emergency?" If it's scheduled, why weren't you > advised that the server would be down? If it's emergency, what's the > emergency? > > > -- Ben Doom > Programmer & General Lackey > Moonbow Software, Inc > > : -----Original Message----- > : From: jon hall [mailto:[EMAIL PROTECTED] > : Sent: Wednesday, April 16, 2003 12:15 PM > : To: CF-Community > : Subject: Re: Web Hosting (was RE: stop me before I kill someone) > : > : > : Wednesday, April 16, 2003, 11:20:13 AM, you wrote: > : M> At 11:24 AM 4/16/03, Dan wrote: > : > : >>Every host big or small can, does, or will have problems. That's just > a > : >>neccessay evil of the business. > : > : True... > : > : M> It's not the problems as much as it is how those problems are > handled. > : > : M> Especially in this job market, I don't want to call my hosting > : company and > : M> get some kid on the phone who can't spell computer, much less > : fix one. And > : M> at 3 in the afternoon on April 15, I don't want to hear: We're > : doing server > : M> maintenance, unless the server died and they had to fix it. > : > : M> Quality of support, and knowledge of the product are much more > : important to > : M> me than cost, although I don't want to buy any yachts for > : company CEOs with > : M> my hosting dollars > : > : Yup, I work at a hosting company. Don't take that crap. People like > : that don't deserve to stay in business. Blaming it on maintenance is > : insulting the customers intelligence. > : I've told people about hard drives frying, worms causing problems, > : routers overheating...people really do appreciate details and > : understand that there are problems. They really don't like to be > : insulted however. > : > : -- > : jon > : mailto:[EMAIL PROTECTED] > : > : ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Get the mailserver that powers this list at http://www.coolfusion.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
