you?
Caller to Dell: Hi there, I am having a problem with my new Opteron. Can
you help me?
DSS: Okay, slow down, gimme yer serial number.
CtD: It's 555555555555.
DSS: Okay, hold on, when'd you get it?
Ctd: It's a new opteron.
DSS: When'd you get it?
CtD: I just told you, it's a new opteron, I just pulled it out of the
box.
DSS: Well, okay then. What seems to be the nature of your problem?
CtD: Well, the problem is, when I try to load up some of the
pre-installed software, it's asking me for a number off of the
certificate of authenticity. I don't see one in the box, or on the side
of the computer.
DSS: Well, what did you do with it?
CtD: What? I didn't see one in the box.
DSS: Well, what did you do with it? Did you check your trash and see if
you threw it away?
CtD: I didn't throw it away, it looks like it's not in the box.
DSS: Who's fault is that?
CtD: Excuse me? I would assume it's Dell's fault.
DSS: "The company can't be held responsible for what you customers do
with our product once it is has been delivered and opened, either for
mishandling or misplacing registration documents associated with bundled
software or other third-party products." You people need to learn not to
toss your paperwork away when you open the box and put it someplace safe
instead. You're working with a complicated piece of electronical
machinery.
CtD: What?!? I did not throw away any of the paperwork that came with
the computer, I have it all...
DSS: Well, did you look in the trash?
CtD: No, I didn't look in the trash.
DSS: Well then, how do you know you didn't throw it away?
CTD: EXCUSE ME. I don't like the tone of this call.
DSS: Maybe you were drinking and spilled some liquor on your paperworks,
and now you can't remember what you did with it. Maybe you're one of
those alco-halics, they loose stuff when they drink.
CTD: I don't drink, and I don't appreciate you imply that...
DSS: You weren't using any drugs when you opened the computer, were you?
"Operating the machine under the influence of illicit drugs makes your
warranty null and void, and puts you out of the free support period
immediately".
CTD: I want to speak to your manager.
DSS: You wanna... You wanna... What do you wanna speak to my manager
fo'?
CTD: I want to speak to your manager.
DSS: Yeah? And why you wanna go an do that?
CTD: Because you are being extremely rude and being completely
unhelpful. I didn't call...
DSS: Aw, come on...
CTD: I didn't call to be insulted over the phone by a studdering moron.
I want to speak to your manager right now.
DSS: Listen here, I've been here since 9:00 this morning, and I work
five hours a day, three days a week, and I don't have to put up with...
CTD (yelling): Let me talk to your manager!
DSS: I don't have to...
CTD (yelling): NOW!
DSS: heba... heba... Please hold.
<<< BEEP >>> <<< CLICK >>>
DSS: yeah, she's right here, you better talk to her, I am sick of this
<<< BEEP >>> <<< CLICK >>>
Manager: Hello, this is Willie in customer support. How may I help you?
CtD: Hello?
Manager: Yes, this is Willie. Let me have your serial number.
CtD: Well, I was calling for some support with my new opteron, and the
customer support person I was just speaking to was extremely rude.
M: Rude? You mean Jim Bob? Don't go giving Jim Bob a hard time.
CtD: He said I drank and did drugs and my certificates of authenticity
were in the trash.
M: Yeah? Why are you drinkin' and doin' drugs when you should be
registering your computer?
CtD: I do not do drugs, I do not drink, and I did not throw my
certificates of authencity in the trash.
M: Aw - Come on.
CtD: Come on what? This is just what the customer service man said! I
got the computer and opened the box and -
M: Aw - Come on. How am I supposed to be a helpful customer serivce
representative if all you are going to do is yak and complain?
CtD: Yak and - what is this? What is your name?
M: I'm Willie the supervisor.
CtD: You don't sound like the supervisor. I want to talk to a
supervisor.
M: I am the supervisor, I was a drill sargent in the army for 33 years
and I'm getting' sick of you people callin' up here to complain when you
lose your paperwork. The agreement yo got with yo computer states "The
company can't be held responsible for what customers do with our product
once it is has been delivered and opened, either by mishandling or
misplacing registration documents associated with bundled software or
other third-party products." You shouldn't have lost the documents.
CtD: Wha - I - I -
M: You shouldn't have lost the documents.
CtD: Listen here, I paid good money to get -
M: You shouldn't have lost the documents.
CtD: - to get this computer and now I'm finding out -
M: Yo lips just flapping in the wind!
CtD: - I'm finding out this is a rip off!
M: WHAT DO YOU MEAN THIS IS A RIP OFF JUNKYARD WILLIE DON'T APPRECIATE
ANYONE MESSING WITH HIS JOB OR CALLING HIM A THIEF YOU A THIEF YO PAPPY
A THIEF YOU MAMMY SLEEPIN WITH A THIEF THAT KNEW YO DADDY IN JAIL
CtD: LISTEN HERE BLAH BLAH BLAH
M: JUST FLAPPUN IN THE WIND ALL YO LIPS ARE DOING IS FLAPPIN IN THE WIND
YO A DRUNK AND YOU DID DRUGS AND NOW ALL YOU CAN DO IS YAP AND
COMPLAIN...
<< CLICK >>
M: Hello?
<< etc >>
M
-----Original Message-----
From: Larry C. Lyons [mailto:[EMAIL PROTECTED]
Sent: Tuesday, November 25, 2003 1:50 PM
To: CF-Community
Subject: Re: Eweek: Dell Closes Overseas Call Centers
Given the new call-center locations (Texas and Tennessee) I would rather
think that there would still be quite the language barrier.
;-)
larry
At 01:41 PM 11/25/2003, you wrote:
>Cool! Unfortunately for us, we've been buying the Dimension line of
desktops
>for the office.
>
>-Kevin
>
>----- Original Message -----
>From: "Larry C. Lyons" <[EMAIL PROTECTED]>
>To: "CF-Community" <[EMAIL PROTECTED]>
>Sent: Tuesday, November 25, 2003 12:24 PM
>Subject: Eweek: Dell Closes Overseas Call Centers
>
> > Dell Closes Overseas Call Centers
> > By April Castro, Associated Press Writer
> > November 24, 2003
> >
> >
> > AUSTIN, Texas (AP)-After an onslaught of complaints, direct sales
computer
> > king Dell Inc. has stopped routing corporate customers to a
technical
> > support call center in Bangalore, India.
> >
> > Tech support for Optiplex desktop and Latitude notebook computers
will be
> > handled from call centers in Texas, Idaho and Tennessee, Dell
spokesman
>Jon
> > Weisblatt told The Associated Press Monday.
> >
> >
><http://www.eweek.com/article2/0,4149,1395689,00.asp?kc=EWNWS112503DTX1
K0000599>http://www.eweek.com/article2/0,4149,1395689,00.asp?kc=EWNWS112
503DTX1K0000599
> >
> >
> >
>
>----------
>[
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