-Ben
>Dell Support Service: Customer Service. This is Jim Bob. How may I help
>you?
>
>Caller to Dell: Hi there, I am having a problem with my new Opteron. Can
>you help me?
>
>DSS: Okay, slow down, gimme yer serial number.
>
>CtD: It's 555555555555.
>
>DSS: Okay, hold on, when'd you get it?
>
>Ctd: It's a new opteron.
>
>DSS: When'd you get it?
>
>CtD: I just told you, it's a new opteron, I just pulled it out of the
>box.
>
>DSS: Well, okay then. What seems to be the nature of your problem?
>
>CtD: Well, the problem is, when I try to load up some of the
>pre-installed software, it's asking me for a number off of the
>certificate of authenticity. I don't see one in the box, or on the side
>of the computer.
>
>DSS: Well, what did you do with it?
>
>CtD: What? I didn't see one in the box.
>
>DSS: Well, what did you do with it? Did you check your trash and see if
>you threw it away?
>
>CtD: I didn't throw it away, it looks like it's not in the box.
>
>DSS: Who's fault is that?
>
>CtD: Excuse me? I would assume it's Dell's fault.
>
>DSS: "The company can't be held responsible for what you customers do
>with our product once it is has been delivered and opened, either for
>mishandling or misplacing registration documents associated with bundled
>software or other third-party products." You people need to learn not to
>toss your paperwork away when you open the box and put it someplace safe
>instead. You're working with a complicated piece of electronical
>machinery.
>
>CtD: What?!? I did not throw away any of the paperwork that came with
>the computer, I have it all...
>
>DSS: Well, did you look in the trash?
>
>CtD: No, I didn't look in the trash.
>
>DSS: Well then, how do you know you didn't throw it away?
>
>CTD: EXCUSE ME. I don't like the tone of this call.
>
>DSS: Maybe you were drinking and spilled some liquor on your paperworks,
>and now you can't remember what you did with it. Maybe you're one of
>those alco-halics, they loose stuff when they drink.
>
>CTD: I don't drink, and I don't appreciate you imply that...
>
>DSS: You weren't using any drugs when you opened the computer, were you?
>"Operating the machine under the influence of illicit drugs makes your
>warranty null and void, and puts you out of the free support period
>immediately".
>
>CTD: I want to speak to your manager.
>
>DSS: You wanna... You wanna... What do you wanna speak to my manager
>fo'?
>
>CTD: I want to speak to your manager.
>
>DSS: Yeah? And why you wanna go an do that?
>
>CTD: Because you are being extremely rude and being completely
>unhelpful. I didn't call...
>
>DSS: Aw, come on...
>
>CTD: I didn't call to be insulted over the phone by a studdering moron.
>I want to speak to your manager right now.
>
>DSS: Listen here, I've been here since 9:00 this morning, and I work
>five hours a day, three days a week, and I don't have to put up with...
>
>CTD (yelling): Let me talk to your manager!
>
>DSS: I don't have to...
>
>CTD (yelling): NOW!
>
>DSS: heba... heba... Please hold.
>
><<< BEEP >>> <<< CLICK >>>
>
>DSS: yeah, she's right here, you better talk to her, I am sick of this
>
><<< BEEP >>> <<< CLICK >>>
>
>Manager: Hello, this is Willie in customer support. How may I help you?
>
>CtD: Hello?
>
>Manager: Yes, this is Willie. Let me have your serial number.
>
>CtD: Well, I was calling for some support with my new opteron, and the
>customer support person I was just speaking to was extremely rude.
>
>M: Rude? You mean Jim Bob? Don't go giving Jim Bob a hard time.
>
>CtD: He said I drank and did drugs and my certificates of authenticity
>were in the trash.
>
>M: Yeah? Why are you drinkin' and doin' drugs when you should be
>registering your computer?
>
>CtD: I do not do drugs, I do not drink, and I did not throw my
>certificates of authencity in the trash.
>
>M: Aw - Come on.
>
>CtD: Come on what? This is just what the customer service man said! I
>got the computer and opened the box and -
>
>M: Aw - Come on. How am I supposed to be a helpful customer serivce
>representative if all you are going to do is yak and complain?
>
>CtD: Yak and - what is this? What is your name?
>
>M: I'm Willie the supervisor.
>
>CtD: You don't sound like the supervisor. I want to talk to a
>supervisor.
>
>M: I am the supervisor, I was a drill sargent in the army for 33 years
>and I'm getting' sick of you people callin' up here to complain when you
>lose your paperwork. The agreement yo got with yo computer states "The
>company can't be held responsible for what customers do with our product
>once it is has been delivered and opened, either by mishandling or
>misplacing registration documents associated with bundled software or
>other third-party products." You shouldn't have lost the documents.
>
>CtD: Wha - I - I -
>
>M: You shouldn't have lost the documents.
>
>CtD: Listen here, I paid good money to get -
>
>M: You shouldn't have lost the documents.
>
>CtD: - to get this computer and now I'm finding out -
>
>M: Yo lips just flapping in the wind!
>
>CtD: - I'm finding out this is a rip off!
>
>M: WHAT DO YOU MEAN THIS IS A RIP OFF JUNKYARD WILLIE DON'T APPRECIATE
>ANYONE MESSING WITH HIS JOB OR CALLING HIM A THIEF YOU A THIEF YO PAPPY
>A THIEF YOU MAMMY SLEEPIN WITH A THIEF THAT KNEW YO DADDY IN JAIL
>
>CtD: LISTEN HERE BLAH BLAH BLAH
>
>M: JUST FLAPPUN IN THE WIND ALL YO LIPS ARE DOING IS FLAPPIN IN THE WIND
>YO A DRUNK AND YOU DID DRUGS AND NOW ALL YOU CAN DO IS YAP AND
>COMPLAIN...
>
><< CLICK >>
>
>M: Hello?
>
><< etc >>
>
>M
>
>
>-----Original Message-----
>From: Larry C. Lyons [mailto:[EMAIL PROTECTED]
>Sent: Tuesday, November 25, 2003 1:50 PM
>To: CF-Community
>Subject: Re: Eweek: Dell Closes Overseas Call Centers
>
>
>Given the new call-center locations (Texas and Tennessee) I would rather
>
>think that there would still be quite the language barrier.
>;-)
>
>larry
>
>At 01:41 PM 11/25/2003, you wrote:
>>Cool! Unfortunately for us, we've been buying the Dimension line of
>desktops
>>for the office.
>>
>>-Kevin
>>
>>----- Original Message -----
>>From: "Larry C. Lyons" <[EMAIL PROTECTED]>
>>To: "CF-Community" <[EMAIL PROTECTED]>
>>Sent: Tuesday, November 25, 2003 12:24 PM
>>Subject: Eweek: Dell Closes Overseas Call Centers
>>
>> > Dell Closes Overseas Call Centers
>> > By April Castro, Associated Press Writer
>> > November 24, 2003
>> >
>> >
>> > AUSTIN, Texas (AP)-After an onslaught of complaints, direct sales
>computer
>> > king Dell Inc. has stopped routing corporate customers to a
>technical
>> > support call center in Bangalore, India.
>> >
>> > Tech support for Optiplex desktop and Latitude notebook computers
>will be
>> > handled from call centers in Texas, Idaho and Tennessee, Dell
>spokesman
>>Jon
>> > Weisblatt told The Associated Press Monday.
>> >
>> >
>><http://www.eweek.com/article2/0,4149,1395689,00.asp?kc=EWNWS112503DTX1
>K0000599>http://www.eweek.com/article2/0,4149,1395689,00.asp?kc=EWNWS112
>503DTX1K0000599
>> >
>> >
>> >
>>
>>----------
>>[
>
>
[Todays Threads] [This Message] [Subscription] [Fast Unsubscribe] [User Settings]
