I need some help. I am trying to devise a way where every 2nd (eventually will be 7th) email sent out has a link in it that the users can click on that takes them to a survey that we would like for them to participate in. My logic so far is this: 1. I have a <cfset counter = 0> in the application.cfm. 2. Then in the page where the tech clicks to close the ticket, before they click on the submit button to go to the page that processes the sending of email, I have: <cfset counter = counter + 1> 3. Then this is what I have on my page for sending out the email: <cfif counter LESS THAN 2> <cfmail query = "GetCall" to="#NewEmail#" from=" aclark <mailto:[EMAIL PROTECTED]> @stinsonmoheck.com" subject="Closed Help Desk Ticket" type="HTML"><body> Your Help Desk call (Ticket No. #GetCall.ID#) has been closed. If you believe the call should not be closed, or the problem occurs again, please reply to this message or call the Help Desk, to let us know. <P> <div align="center"><H3>Call Information</h3></div><P> <h4><b><font color="Red">Ticket Number:</font></b> #GetCall.ID#<P> <b><font color="Red">Problem Description:</font></b> <BR> #GetCall.Issue#<P> <b><font color="Red">Resolution:</font></b> <BR> #GetCall.Resolution#<br> #counter# <P></h4></body> </cfmail> <cfelseif counter EQ 2> <cfset counter = 0> <cfmail query = "GetCall" to="#NewEmail#" from=" [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> " subject="Closed Help Desk Ticket" type="HTML"><body> Your Help Desk call (Ticket No. #GetCall.ID#) has been closed. If you believe the call should not be closed, or the problem occurs again, please reply to this message or call the Help Desk, to let us know. <P> <div align="center"><H3>Call Information</h3></div><P> <h4><b><font color="Red">Ticket Number:</font></b> #GetCall.ID#<P> <b><font color="Red">Problem Description:</font></b> <BR> #GetCall.Issue#<P> <b><font color="Red">Resolution:</font></b> <BR> #GetCall.Resolution#<br> #counter#<br> <div><font color="Red"></font><a href="HDSurvey.cfm">Click here to answer a brief survey about your issue and resolution.</a></font></div> </cfmail> </cfif> </cfif> The probelm I am having right now is that it sends out duplicates of emails to the tech and the user. It is also not incrementing the counter. Can anyone help me figure out what is wrong with this? Thank you, Aimee Clark Web Developer Stinson Morrison Hecker LLP 816-691-3461 [EMAIL PROTECTED]
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