On Friday, Oct 4, 2002, at 14:05 US/Pacific, Clark, Aimee wrote:
> 1. I have a <cfset counter  = 0> in the application.cfm.

This will set counter to zero on every single page request which is 
probably not what you want.

I think you want something like:

        <cflock name="email_counter" type="exclusive">
                <cfif not isDefined("application.counter")>
                        <cfset application.counter = 0>
                </cfif>
        </cflock>

(If you're on pre-MX, use scope="application" instead of 
name="email_counter" in all the code I show here)

Plus the changes below:

> 2. Then in the page where the tech clicks to close the ticket, before 
> they
> click on the submit button to go to the page that processes the 
> sending of
> email, I have:
> <cfset counter = counter + 1>

Change to:

        <cflock name="email_counter" type="exclusive">
                <cfif not isDefined("application.counter")>
                        <cfset application.counter = application.counter + 1>
                </cfif>
        </cflock>

> 3. Then this is what I have on my page for sending out the email:
>
> <cfif counter LESS THAN 2>

If you're using CFMX, change this to:

        <cfif application.counter lt 2>

If you're on an earlier version, change it to:

        <cflock name="email_counter" type="readonly">
                <cfset variables.counter = application.counter>
        </cflock>
        <cfif variables.counter lt 2>

"I have always wished that my computer would be as easy to use as my 
telephone.
  My wish has come true - I no longer know how to use my telephone."
-- Bjarne Stroustrup

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