How do you sort the white noise from the actual data Matt except by giving users with issues a clearly defined avenue to getting their issues addressed?
Jesse Noller [EMAIL PROTECTED] Macromedia Server Development > -----Original Message----- > From: Matt Liotta [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, October 08, 2002 11:13 AM > To: CF-Talk > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > That is all great in theory, but you need to take into account the user > in question. While some of the people complaining may be the only ones > who have mentioned the problem so far, they may be representing many > more users e.g. someone who hosts CFMX applications. > > Matt Liotta > President & CEO > Montara Software, Inc. > http://www.montarasoftware.com/ > 888-408-0900 x901 > > > -----Original Message----- > > From: Jesse Noller [mailto:[EMAIL PROTECTED]] > > Sent: Tuesday, October 08, 2002 11:03 AM > > To: CF-Talk > > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > > > But Matt, you skipped over the part where I mentioned trends, > firestorms, > > and escalation through support. > > > > If you have 1 user, having a problem, that does not contact support, > the > > likelihood of the problem being looked at, much less resolved, is > minimal. > > > > Then, you have 50 users, all having the same issue, and 10 of them > contact > > support. 10 of them have the issues properly escalated and examined, > and > > we see that a total of 50 users are seeing it. > > > > Bam! Problem will more than likely get fixed. > > > > On the flip side, if you have 1 user, who has an easily reproducible > case, > > that calls tech support, and gets it escalated, the chances of it > getting > > addressed and fixed are increased 100 fold. > > > > > > > > Jesse Noller > > [EMAIL PROTECTED] > > Macromedia Server Development > > Unix/Linux "special guy" > > > > "But I neeeeed tacos! I need them or I will > > explode! That happens to me sometimes!" -GIR > > > > > -----Original Message----- > > > From: Matt Liotta [mailto:[EMAIL PROTECTED]] > > > Sent: Tuesday, October 08, 2002 10:25 AM > > > To: CF-Talk > > > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > > > > > > While Matt just sent a message decrying public communication > > > between > > > > those of us at Macromedia and the community, how can we possibly > work > > > on > > > > bugs and issues that are reduced to "stuff is broken". > > > > > > > The above is right in line with what I am talking about. Matt > complains > > > about communication and someone responds from Macromedia with a > > > situation that they couldn't possibly respond to. Then they say, > "Look > > > at what we have to deal with, how can we possibly respond to this?" > > > > > > You can't and I don't expect to you. What I expect a response on is > when > > > I provide a thorough description of the problem including test code > to > > > reproduce it. And I don't mean a response simply agreeing that I > found a > > > bug. I am talking about feedback as to when the problem is hoped to > be > > > resolved. Not a date mind you, just something along the lines of > hoping > > > to have it resolved in x number of months. > > > > > > I also expect a response when I ask questions like "Why does Flash > > > Remoting in CFMX Enterprise not work with Java?" > > > > > > -Matt > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm
