I'd have to second that, Vernon. I would have "first'd" it, but he beat me to it! <grin>
| -----Original Message----- | From: Tony Carcieri [mailto:[EMAIL PROTECTED]] | Sent: Wednesday, October 09, 2002 7:22 AM | To: CF-Talk | Subject: RE: LONG time CF Supporter - About ready to dump CF! | | | Vernon, | | You're one hell of a class act! Someone who cares enough to | actually speak to someone and not go to automated phone | support. I applaud you! It's nice to see that some people | care about us lil guys! | | Thanks, | T | | -----Original Message----- | From: Vernon Viehe [mailto:[EMAIL PROTECTED]] | Sent: Tuesday, October 08, 2002 5:46 PM | To: CF-Talk | Subject: RE: LONG time CF Supporter - About ready to dump CF! | | | Lee, | | I appreciate your need TODAY, and I sympathize with your | plight. However, there are a couple of things to keep in | mind...This problem didn't just crop up today, and from the | sound of it, it doesn't sound like it can be solved today. | | I strongly urge you to contact support, possibly become a | Gold Support customer. That program was designed for this | kind of urgent service. | | If I've read this thread correctly, you've said you don't | want to call support because you're afraid you'll be charged | unfairly for something that is a CFMX bug, yet I've not seen | anyone on this list say that they have been charged in such a | situation, but they have reiterated just the opposite. | | I'll repeat my earlier reassurance, if anyone, including you, | are charged for a support incident, and you don't think the | charge is fair, I will thoroughly look into it. | | Trust me, I'm not unsympathetic, but unfortunately, this list | is not an official, one-to-one support venue. It's not where | one turns for direct, urgent one-to-one contact. I strongly | urge you to work with our support department instead of | relying upon community lists/forums for urgent situations | where you need direct assistance from Macromedia. | | The kind of "simple" information you seek simply isn't simple | - but we are always in an ongoing effort to get this | information to our customers, and will continue to do so. | | If you'd like to speak with me personally, e-mail me your | contact info off-list, and I'll give you a call. | | Vernon Viehe | ColdFusion Community Manager | Developer Relations | Macromedia, Inc. | Online diary: http://vvmx.blogspot.com/ | -------------------- | Macromedia DevCon 2002, October 27-30, Orlando, Florida | Architecting a New Internet Experience Register today at | www.macromedia.com/go/devcon2002 | | > -----Original Message----- | > From: Lee Fuller [mailto:[EMAIL PROTECTED]] | > Sent: Tuesday, October 08, 2002 1:01 PM | > To: CF-Talk | > Subject: RE: LONG time CF Supporter - About ready to dump CF! | > | > | > Vernon, | > | > I completely understand. However, looking at it from my | vantage point | > (and I'm pretty sure I'm not alone here on this mountain top | > - or at the | > bottom of this pit.. depending upon your viewpoint), I have | a problem | > TODAY. One that is causing me serious trouble TODAY. I know that | > things like this take time, and I truly believe that this | is not an MM | > thing. That's not my view of it at all. My view is simple (and I | > won't repeat it and bore everyone to death). | > | > Reality is that I need a solution TODAY. Sometime to keep | my people | > from throwing the baby out with the bath water. | > | > Maybe it would help for MM to post a simple, clean and concise, | > page-by-page setting list of how you (MM) suggest we setup | our servers | > (using <gulp> IIS5, of course) to make sure that CFMX works | properly. | > | > Specifically -- | > | > - Page-by-page settings with the Administrator | > - Specific IIS changes/additions/amendments | > - Specific changes to CFMX setup files (similar to the XML file | > changes for multi-homing) | > - Some traps and tricks (simply put) | > | > I know that you have the "best practices" and "performance tuning" | > white papers. However, a "checklist" would be far more | helpful -- so | > that people like me that are experiencing a problem can turn to this | > checklist (knowing that it's not a "cure-all") to make | certain we have | > things set to MM's recommendations. | > | > Thoughts? | > | > | -----Original Message----- | > | From: Vernon Viehe [mailto:[EMAIL PROTECTED]] | > | Sent: Tuesday, October 08, 2002 11:44 AM | > | To: CF-Talk | > | Subject: RE: LONG time CF Supporter - About ready to dump CF! | > | | > | | > | Lee, Cameron, I'm mulling over thoughtful responses to your | > | thoughtful posts... | > | | > | But I couldn't resist a quick reply here: | > | | > | Macromedia's merger with Allaire was very expensive, and | as is the | > | case with any merger, it's not been totally without merger pains, | > | which has been felt internally by most every employee. | > | | > | Please don't mistake the challenges presented from a | merger and also | > | the challenges of a ground-up rewrite as lack of full | backing from | > | Macromedia. I can assure you, we didn't go through the | expense and | > | pains of such a challenging merger, just to back-burner | CF. CF is an | > | extremely important part of Macromedia's product line. | > | | > | There are folks running CFMX quite successfully - that's | not to say | > | that there's no work to be done, but it's not all blood & gore. | > | We've made it through other rough spots, and we'll make | it through | > | this one as well. It's as important to our livelihood as it is to | > | your livelihoods. | > | | > | Vernon Viehe | > | ColdFusion Community Manager | > | Developer Relations | > | Macromedia, Inc. | > | Online diary: http://vvmx.blogspot.com/ | > | -------------------- | > | Macromedia DevCon 2002, October 27-30, Orlando, Florida | Architecting | > | a New Internet Experience Register today at | > | www.macromedia.com/go/devcon2002 | > | | > | > -----Original Message----- | > | > From: JCQ [mailto:[EMAIL PROTECTED]] | > | > Sent: Tuesday, October 08, 2002 11:10 AM | > | > To: CF-Talk | > | > Subject: RE: LONG time CF Supporter - About ready to dump CF! | > | > | > | > | > | > Matt said: | > | > === | > | > I personally have had some not so nice interactions with | > | Macromedia as | > | > of late that make me wonder if they have forgotten how | > | important the | > | > ColdFusion community is to them. === | > | > | > | > | > | > But that's the nub, isn't it? While it may be that the | > CF division | > | > remembers how important the CF community is to them | > | {or...uh...maybe | > | > not), it's far from clear that Macromedia, as a company, | > is acting | > | > that way out of forgetfulness. It's also entirely rational for | > | > them to have decided that Flash etc is more important | to them than | > | > CF -- meaning that | > | > it really doesn't matter what the CF division thinks since | > | they don't | > | > set overall policy. | > | > | > | > The old adage "a fish rots from the head down" comes to | mind. All | > | > other things being equal it makes more sense to believe | that MACR | > | > is slowtracking CF by conscious decision rather than by | > | > oversight. It also | > | > explains a lot more of the observed facts in the last 6 months. | > | > | > | > Although it's not nice to accept the idea that someone is | > | consciously | > | > ignoring us, it's a more rational explanation for being | > | ignored than | > | > to posit they being deaf or alzheimic | > | > | > | > | > | | > | | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm
