> BTW the "use proper channels" line is getting old. I > don't think paying customers should have to pay even > more just to make MM's bug tracking system work. Change > the system so someone such as yourself can report a > bug that you see on lists. The bottom line should be > making the product the best it can be and NOT > "following proper channels".
As someone who's been on both sides of the tech support fence, I don't think Macromedia has any choice but to "use proper channels". It's not as simple as reporting a bug based on second-hand information. What OS are they running? What database are they running? What database driver? What patch level? For anything beyond the most trivial problem, you need a back-and-forth communication between the person having the problem, and the tech support person. It's as simple as that. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ voice: (202) 797-5496 fax: (202) 797-5444 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
