> > BTW the "use proper channels" line is getting old. I > > don't think paying customers should have to pay even > > more just to make MM's bug tracking system work. Change > > the system so someone such as yourself can report a > > bug that you see on lists. The bottom line should be > > making the product the best it can be and NOT > > "following proper channels". > > As someone who's been on both sides of the tech support fence, I don't think > Macromedia has any choice but to "use proper channels". It's not as simple > as reporting a bug based on second-hand information. What OS are they > running? What database are they running? What database driver? What patch > level? For anything beyond the most trivial problem, you need a > back-and-forth communication between the person having the problem, and the > tech support person. It's as simple as that. > > Dave Watts, CTO, Fig Leaf Software
I hear you, however I'm referring to situations such as this list (and granted there are some "ifs" involved). -if Mike or someone else from MM sees a potential bug on a list -if they can get the info you laid out Dave (and this can be easily obtained by asking the poster) Then they should be able to get that info into the system. Would anyone hear only consider something a bug if a client called you up and paid you for the honor of reporting it? I think not The bottom line should be using all resources possible to make the product work and work properly and not limiting MM employees to the tech support process for finding and fixing things. Lists like this should be considered a gold mine of information (granted it needs some filtering) and not ignored. my 2 cents...but I hear ya Dave Bryan Stevenson B.Comm. VP & Director of E-Commerce Development Electric Edge Systems Group Inc. t. 250.920.8830 e. [EMAIL PROTECTED] --------------------------------------------------------- Macromedia Associate Partner www.macromedia.com --------------------------------------------------------- Vancouver Island ColdFusion Users Group Founder & Director www.cfug-vancouverisland.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
