To address Tom's comments, CFTicket does not support attachments. We are working on version 2.0 right now which will allow both the sending and receiving of attachments.
If you have any questions or concerns, feel free to contact me off-list.
Cedric
>I am looking for a trouble-ticket/customer service type of application and
>found CFTicket on the Exchange; the developer is at http://www.cornfeed.com/
>
>Has anyone implemented this solution and have good/bad comments about it?
>
>Thank you,
>
>Stas
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