You may check the demo:
URL: http://216.218.205.107/helpdesk/backoffice
Sysadmin login:
username: [EMAIL PROTECTED]
pass: helpdesk
Currently it supports:
1. Unlimited email accounts, smtp servers. Support all types of SMTP and
POP3 server.
2. Unlimited help categories and support hierarchical help categories.
3. Unlimited users
4. Scheduled email download.
5. Able to distribute questions into multiple support departments. Support
convergent answers.
6. Knowledge base management, viewable and searchable by helpdesk agent
and/or for public.
7. Support both first-contact ticket and next contact ticket w/ history.
8. Support automatic and manual escalation.
9. Support customer groups, so you can mail selected customers for new
info, kb, etc etc.
10. And many more :)
I built this application personally using CF5 and MS SQL,
so feel free to try this app, and let me know what you think.
It's not 100% finish though, need some 'list' functionalities, like user
list, category list, etc.
But the main functionality already works.
Okay,
If you need a "how-to" on using this helpdesk, mail me off-list
Look forward to your feedback.
Thanks a lot,
Rizal
At 04:38 AM 12/6/2003, you wrote:
>I am looking for a trouble-ticket/customer service type of application and
>found CFTicket on the Exchange; the developer is at
><http://www.cornfeed.com/>http://www.cornfeed.com/
>
>Has anyone implemented this solution and have good/bad comments about it?
>
>Thank you,
>
>Stas
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