I don't know about the book, but the ideas on the http://www.cooper.com/
website have a lot in common with those in "Streetwise Relationship
Marketing on the Internet",
http://www.amazon.com/exec/obidos/ASIN/1580622550/002-1005726-6333617,
which is the single best book I've seen on the subject in quite a while.
best, paul
At 08:30 PM 8/13/00 -0400, you wrote:
>Although it's neither a website nor a user group, I'd strongly recommend
>taking a look at Alan Cooper's book "About Face - The Essentials of User
>Interface Design". You can find out more about it at http://www.cooper.com/.
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