Hi We a UK.com and have had our server hosted in the US for the past 3.5 years with CFXhosting.com. Our site runs as smooth as a babies botty. What with the exchange rate its been excellent value. Sometimes the differences in time zone have caused a few problems with not getting the right support when needed. But i made a few noises to the account rep and this was sorted out, and remember america has different time zones within itself. So one extra for the UK is not as big a prob as you would think.
I have dealt with 2 american hosting companies and they really do seem to know the importance of good customer service. I am told by people who have visited the US that good customer service is common throughout US society. Perhaps too good in some industries, as apparentlty 5+ course breakfasts are readily available. Sounds like heaven. Have a nice day Paul ----- Original Message ----- From: "Daniel Lancelot" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Friday, November 19, 2004 12:19 PM Subject: Re: UK Dedicated Hosting Recomendations? > Thanks Andrew, > > For a largescale uk based application, will it not make a difference to > performance at all having the site hosted in the US? > > Also, if and when telephone support is needed, presumably that > means an international call etc? > > > > You have mentioned our current hosting company there - and I agree, > customer service and connection reliability absolutely sucks... > > One of our servers went offline at 1:30am, the automated service > monitoring failed to send us an SMS, the hosting company failed to notice > it, and would not even look at the server until we submitted an automated > reboot request. > > About 1 1/2 hours later the server came back online - and one of the > support people said it was something todo with the network card or cable > > When we asked for further information, we were told that it was nothing > todo with the network, but an unidentifiable problem that disappeared > after they rebooted the server twice. > > We checked the logs, and the only info we could see, was an error from the > network card, saying it had been disconnected from the network. > > Sounds to me like some "�!!"�"% unplugged the network cable form the > machine / switch, and they are not prepared to admit it... > > Thanks, > > Dan > > >>Hi Dan. >> >>We are UK based, but use a US based hosting company (ev1servers.net) >>as all UK based hosting companies are a rip-off in comparsion, and it >>really doesn't matter where the servers are. EV1 has 24 hour 365 day >>support so it doesn't matter if you have a problem when it is 3am in >>the US as there is always someone there. Their prices are excellent >>and you get loads of bandwidth included (which no UK based provided >>tend to do). >> >>Also, we found the three UK providered we used in the past (Virtual >>Internet (the worst of the worst), Host Europe and OneAndOne) didn't >>provide anywhere near the level of customer service or reliability of >>connection that was required. >> >>Best Regards >> >>Andrew. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Special thanks to the CF Community Suite Gold Sponsor - CFHosting.net http://www.cfhosting.net Message: http://www.houseoffusion.com/lists.cfm/link=i:4:184859 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
