There is a reason why companies have support contracts, SLA's, and the result of this is that you get not as much service and support unless you sign an additional contract. This enables people who can live with less service, to also pay not as many as the high end customers. Everybody thinks his own servers are the most important in the rack, and they should have 99,997% uptime, redundant power supplies, advanced air-conditioning, system floors, but honestly ... look at the price you are paying. Do you think you earn super service for that low price?
I find it pretty amazing that they sell for 16.95, that is really a blink just guessing at all the costs involved. There is a reason why customers hosting with us pay big bucks (no we are definitely not the cheapest). Bigger income allows us to enable insurances in case something happens, provide failover hardware to redirect requests of a server does not respond, give customers full bandwidth in peak hours, not to mention we have people standby for 24x7 to take action of something happens, and we always have spare parts in case a hard disk crashes. I didn't mention keeping systems updated with latest patches, testing those patches, and keeping people trained in what they do. This all isn't cheap; in order to provide customers with the service they request they just have to pay more. If you really demand higher uptimes, better service, you really must look for less cheaper alternatives. Either with CrystalTech were you might get your own dedicated managed server if you pay more, or with another hoster which I guess will not be any cheaper. Micha Schopman Project Manager Modern Media, Databankweg 12 M, 3821 AL Amersfoort Tel 033-4535377, Fax 033-4535388 KvK Amersfoort 39081679, Rabo 39.48.05.380 ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----- Modern Media, Making You Interact Smarter. Onze oplossingen verbeteren de interactie met uw doelgroep. Wilt u meer omzet, lagere kosten of een beter service niveau? Voor meer informatie zie www.modernmedia.nl ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----- -----Original Message----- From: dave [mailto:[EMAIL PROTECTED] Sent: donderdag 31 maart 2005 8:22 To: CF-Talk Subject: RE: CrystalTech does not like negative comments! Thats great and all Micha until you become one of the "unhappy" customers, they should care about EVERY customer not about how many customers they have. I'm sure they are an ok host but through what I have read and what actions they have done that Tim is gunna ruin their business. If Tim can't handle seeing some negitivity and grow from it and make the business better then perhaps they should get someone who can achieve that. Maybe McDonalds over there is $16.95 but it's not here (2 double cheese burgers, fries and 2 pies = $5.32) and that's more than my clients pay a month for a host who obviously shows more concern for them and their business then some others do. Most of them don't have a clue who their host is and when they become one of the "unhappy" customers because of the shotty job by the host it comes back to you because to them the host and you are the same. While a lot of these people are happy with them they also seem to be the ones who haven't changed or upgraded servers or platforms in years so it's not that much of an issue but when the day comes see what happens. Maybe in a case like yours where you don't have to send your clients to a shared host it's all dandy but for those of us who do it is a big deal because it reflects on you. Know what I mean Vern? :) ---------------------------------------- From: "Micha Schopman" <[EMAIL PROTECTED]> Sent: Thursday, March 31, 2005 2:00 AM To: CF-Talk <[email protected]> Subject: RE: CrystalTech does not like negative comments! I guess CT has 1000+ happy customers, and 10 unhappy customers ... seems fair to me for the low prices people pay. If the site was really important, the customers should have payed more than 16,95 (That is only one McDonalds order!) or they should have looked for SLA agreements. Micha Schopman Project Manager Modern Media, Databankweg 12 M, 3821 AL Amersfoort Tel 033-4535377, Fax 033-4535388 KvK Amersfoort 39081679, Rabo 39.48.05.380 ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----- Modern Media, Making You Interact Smarter. Onze oplossingen verbeteren de interactie met uw doelgroep. Wilt u meer omzet, lagere kosten of een beter service niveau? Voor meer informatie zie www.modernmedia.nl ------------------------------------------------------------------------ ------------------------------------------------------------------------ ----- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:200908 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
