>The fact that they delete negative posts about their business shows that >they're not idiots. The test is whether or not they act on those >problems.
I got a telephone call from Crystal Tech last night. They were asking if I was satisfied with their services and if I had any ideas what they could do to improve. So apparently they are at least doing some damage control. My thoughts to them were that there needs to be more feedback from their support team. I've had problems in the past that took 3 days to fix also. I've then found out that there was (supposedly) a team working on the issue for those 3 days. Although follow up requests about the problem were seemingly falling on deaf ears and being ignored. Status reports (not just automatic emails) such as "Hey Bud, this is where we're at with your issue" are needed on problems that are taking more than an hour or 2 to fix. I also explained that for those of us reselling, myself I have 50+ customers running my cf_ezcart on their servers, half of which are on MX, that when there is a problem that arises in a new release of MX or whatnot that affects my cart, I don't just have the stress of trying to fix my own site, I may have 30 sites being affected. Plus maybe another 50-100 of folks hosting their own site at CT running my cart. So I know I'll also be getting support calls from them. That is VERY stressful when you cannot truthfully answer to your OWN customers what the problem is and what is being done to rectify it. So to summarize I told them that even though I'm very happy overall with their service, there have been 2 or 3 instances over the past couple years that could have been communicated MUCH better. Hopefully they'll get some good feedback. -- Bud Schneehagen - Tropical Web Creations, Inc. _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/ Web Based Solutions / eCommerce Development & Hosting http://www.twcreations.com/ - http://www.cf-ezcart.com/ Toll Free: 877.207.6397 - Local & Int'l Phone/Fax: 386.789.0968 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:200949 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
