> > > Right, but you can do that anyway, right? There are always contracting > > companies around that will gladly take your money to fix things for you. > > > Sure there are. For instance, we sell that sort of support. But there is a > catch: if you don't already have a contract, you don't know the 24/7 phone > number. So for new customers it is effectively 'next business day' support > and not 'X hour' support. >
When I was trying to convince an boss at an earlier job that we should use Delphi for a programming project instead of VS, he played the 'support' card. To counter that, I did some searching, made some phone calls, and had a list of local companies that could offer Delphi support if needed. If one is too busy to take my money, I'd go to the next, and so on until I had someone on hand. The same thing happened when we had a router go down at that job. I called two companies and left messages. The first one that got back to me got the money. See, I think people are too scared and/or lazy to do it this way, thus they prefer the 'comfort' level an expensive support contract offers. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://ad.doubleclick.net/clk;56760587;14748456;a?http://www.adobe.com/products/coldfusion/flex2/?sdid=LVNU Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:263414 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
