If your policies permit, you should try installing either SeeFusion or 
FusionReactor.  I'm more familiar with FusionReactor, but both products 
should show you what processes are running and get left hanging.  
FusionReactor also has the ability to kill threads that last over a set 
threshold time limit to help prevent such occurrences in the future.  
I've been waiting for our procurement team to purchase FusionReactor 
(which we tested two months ago), and will be installing this across 
several environments next week.

Matthew Williams
Geodesic GraFX

Kris Jones wrote:
> We upgraded our production servers from 7.0 to 7.0.2 yesterday, and
> are now experiencing JRun service climbing to huge numbers, slowing
> servers to an unusable crawl. We're running Win2K3, IIS6, JVM
> 1.4.2_09, backend is SQL Server 2000. They'll be alright for a bit,
> then, even with very low usage, will start climbing quickly. We're
> seeing java.lang.OutOfMemoryErrors at the point where the server stops
> responding (or starts sending back 404s). This is a large enterprise
> application, and this problem is essentially halting our ability to
> run.
>
> We'd updated our QA environment a couple months ago with the only
> issue being that installer bug that leaves an older version of a
> specific jar file in the lib. Once removed any function that called
> CFREPORT worked fine again, but this didn't cause our servers to hang.
> (We also saw this behavior on the production upgrade and removed the
> old jar file per technote instruction.)
>
> I've not found anything obvious in searching for this problem
> anywhere, and the hotfixes for 7.0.2 don't suggest that they address
> anything like this. We're happy to open a support call with Adobe, but
> apparently, they do not do support on the weekends and holidays
> (despite the hours posted on their website), even with their Platinum
> package. And even better, large portions of their site were
> unavailable due to scheduled maintenance. (You'd think if they're
> doing scheduled maintenance on the weekends, they'd realize that their
> customers do too.)
>
> Any help would be most appreciated.
>
> Cheers,
> Kris
>
> 

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