The Hosting Company I use, they use http://www.smartertools.com/Products/SmarterTicket/Overview.aspx
And from what I have seen its cheap and very good, also if an email is sent that is turned in to a ticket automatically -----Original Message----- From: Cedric Villat [mailto:[EMAIL PROTECTED] Sent: 20 March 2007 00:03 To: CF-Talk Subject: Re: Help Desk / Trouble Ticket recommendation? Rob, Looks like something hit our server Saturday or so, and caused it to become very slow. Anyway, we are working on it and hopefully it'll be back up later today or tomorrow. You can email me off-list if you want another link to the demo which you can try. Cedric >The www.cornfeed.com seems to have been down for the past 3 or 4 days. > >I'm also in the market for a ticket system and would be keen to take a look >around this, I did look into building a custom system a while back but it's >quite a hefty project for what will essentially be a low traffic section of >my application. > >Rob > >-----Original Message----- >From: Doug Bezona [mailto:[EMAIL PROTECTED] >Sent: 19 March 2007 12:32 >To: CF-Talk >Subject: Re: Help Desk / Trouble Ticket recommendation? > >I'll second this as one worth looking at. I used CFTicket in a previous job, >and liked it a great deal. I had to do some fairly extensive modifications >(primarily adding Oracle support, and also some other business-specific >features). > >I found the code to be well organized and easy to work with, which is rather >important if you actually intend to make modifications. > >Also Andrew, I think that CFTicket would work well for you based on your >privacy requirements. At it's core it's e-mail driven - each "queue" in the >system has a corresponding POP mail box. All e-mail correspondence is >between the requester and the system, and you can set fairly granular >permissions for each queue, so if it's a sensitive issue, you could put the >ticket into a restricted queue to limit who can see the requesters personal >info, and none of the people managing tickets ever has to have their >personal info involved (since the messages come from the queue address, not >an employee address). > > > > >On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Create robust enterprise, web RIAs. Upgrade & integrate Adobe Coldfusion MX7 with Flex 2 http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJP Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:273068 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
