Here's how I've dealt with that issue and thus far, it's practically not a
problem anymore.

- Strict Documentation that needs to be signed off. If they wish other
features be added, the deadline gets pushed back. Otherwise it's something
that can be taken care of down the road. If it wasn't important enough to
remember during the last phase of planning, than it isn't important enough
to lose sleep over.

- Quote double the amount of time it will take you. Explain to them the
reason for this is because many different things can go wrong and you want
to be sure that you can deliver on time. You can mention that it's likely
that if everything goes well the project will be done early to appease them.

If they aren't happy with that, than this would be the time to mention that
a lack of planning on their part doesn't constitute an emergency on yours.
Hold your ground. Don't give into the guilt they'll try to put on you
because it's only setting a precedent that they'll be able to take advantage
of you.

Just remember that many people don't learn unless there's a consequence and
the fact that you continue to bail them out isn't helping the matter. They
don't think anything is wrong, because they aren't suffering and the
projects are going out on time... at your expense.

Cheers and good luck,

!k

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
Sent: Friday, November 02, 2007 9:50 AM
To: CF-Talk
Subject: Market Dept - Project Management help

All,

Do you work in a Marketing department?  Do you have more than a few people
giving you requests for projects?  I'm not talking about text and images or
content
managment, but custom applications. Ever work with someone that gives you
bits and
peices of a project and then make multiple changes and edits after the
project document
has been defined?

I need a application/process that is simple enough for Marketing people to
use that
will force them to organize their projects before they even get to the Web
team. The
amount of time that is wasted revisting projects for multiple changes is
rediculous!
Then they ask the Web team why a project isn't completed. FRUSTRATING!

Any feedback to get these non-technical marketing people more organized
would
be great! Pulling my hair out!

Thanks

D



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