I'll add that I sent Greg an e-mail letting him know about this thread, and he asked me to post this:
SWSoft wont tell me what,s going on as they don't even know at this point. > All I know is that things ran fine prior to version 4 upgrade Friday > so If I tell folks something it would have to be > I DON'T KNOW WHAT THE PROBLEM IS BUT WE ARE AWARE" > I know its better than nothing but like this I would be a liar and really > look like an idiot. > > I have run my business on honesty fr 16 years so I am not comfortable > making up something > just to pacify my client base. When I have a definitive answer everyone > will know. > One problem is trying to respond to 200 emails an hour AND try to work on > fixing the problem also. > It cant be done. > > Id rather have the truth to tell everyone an dig out of the reputation > hole as best I can. > I least I have been honest with them and I will sleep better just knowing > that. > I just simply do not have an answer as this is a swsoft fiasco and they > are still trying to figure things out themselves. > > > You have my permission to post this reply in the cf-talk list. > > Side note: > I prolly would have been able to get answers of some kind back to folks > but my assistant Stacy had a baby Thursday night. > and has been on leave since. So I have been by my self through this whole > thing. > I have kept my company small deliberately so I could provide a very > personal level of support. > That has always worked well - however when you have 17 servers all crash > at once not much you can do but > pay catch up the whole time. > > Again you may share this with the cf-talk list. > Perhaps it will help some folks feel better about things that have taken > place. > I am running on less than 8 hours sleep since last Friday night when this > started. > -- Thanks, Tom Tom McNeer MediumCool http://www.mediumcool.com 1735 Johnson Road NE Atlanta, GA 30306 404.589.0560 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:299485 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
