Thanks for posting the message from Greg, Tom. I've purposely not tried to contact him so I wouldn't slow him down.
However, it is curious that with a major upgrade there wouldn't be a "rollback" option in place... Rick > -----Original Message----- > From: Tom McNeer [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 20, 2008 2:20 PM > To: CF-Talk > Subject: Re: The unofficial ahphosting status thread > > I'll add that I sent Greg an e-mail letting him know about this thread, and > he asked me to post this: > > SWSoft wont tell me what,s going on as they don't even know at this point. > > All I know is that things ran fine prior to version 4 upgrade Friday > > so If I tell folks something it would have to be > > I DON'T KNOW WHAT THE PROBLEM IS BUT WE ARE AWARE" > > I know its better than nothing but like this I would be a liar and really > > look like an idiot. > > > > I have run my business on honesty fr 16 years so I am not comfortable > > making up something > > just to pacify my client base. When I have a definitive answer everyone > > will know. > > One problem is trying to respond to 200 emails an hour AND try to work on > > fixing the problem also. > > It cant be done. > > > > Id rather have the truth to tell everyone an dig out of the reputation > > hole as best I can. > > I least I have been honest with them and I will sleep better just knowing > > that. > > I just simply do not have an answer as this is a swsoft fiasco and they > > are still trying to figure things out themselves. > > > > > > You have my permission to post this reply in the cf-talk list. > > > > Side note: > > I prolly would have been able to get answers of some kind back to folks > > but my assistant Stacy had a baby Thursday night. > > and has been on leave since. So I have been by my self through this whole > > thing. > > I have kept my company small deliberately so I could provide a very > > personal level of support. > > That has always worked well - however when you have 17 servers all crash > > at once not much you can do but > > pay catch up the whole time. > > > > Again you may share this with the cf-talk list. > > Perhaps it will help some folks feel better about things that have taken > > place. > > I am running on less than 8 hours sleep since last Friday night when this > > started. > > > > -- > Thanks, > > Tom > > Tom McNeer > MediumCool > http://www.mediumcool.com > 1735 Johnson Road NE > Atlanta, GA 30306 > 404.589.0560 > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:299496 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4
