1. Email or web is fine, as long as it happens. I would imagine most people use 
a 3rd party email address to set up hosting. I use gmail.
2. I don't expect fail-over for the current price, but a good backup/restore 
process to handle a failed upgrade should be in place.

I don't like to second guess what really happened here, though.

>On Wed, Feb 27, 2008 at 9:37 AM, Rick Faircloth
><[EMAIL PROTECTED]> wrote:
>> Perhaps it's time for those of us who are sticking with AHP to start
>>  compiling a list of "requests" addressing what we would like to see
>>  improved based on this latest problem...
>>
>>  1)  Daily Emails to Clients (I prefer an email to a website post)
>
>as i understand it, a number of clients were without e-mail due to the
>problem.  receiving an e-mail notification that your email is
>unavailable doesn't seem like it would be quite as effective as
>posting to the support page of the site.
>
>>  2)  Failover solution
>
>would be nice, sure.  but let's also keep things in perspective.  i
>think AHP's VPS solution is probably one of the least expensive that
>i've seen.  there's really only going to be so much that AHP can
>provide at the current price still make it worth his while.  if there
>are extra bells and whistles added, i would expect at some point he'd
>have to introduce a new pricing tier.  you've already said you'd be
>willing to pay an extra 50% for failover, which i don't think would be
>unreasonable.  just want to point out that while it's nice to have a
>list of "nice-to-haves", be realistic in setting your expectations
>versus what you're paying per month.
>
>might also be nice to give the guy a couple of days to recuperate
>before presenting a list of demands.  i'd imagine he's probably not
>slept in 8+ days :)
>
>>  3)  ?
>
>i agree with this one tho ;)
>
>-- 
>Evelyn the dog, having undergone further modification pondered the
>significance of short-person behaviour in pedal depressed,
>pan-chromatic resonance, and other highly ambient domains. "Arf," she
>said. 

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