Ok, here's the background: The shared Linux CF plans we had were the lowest selling of our hosting plans, plus they were highest in terms of support load, i.e. clients with those plans created more tickets than any other plan type. As mentioned earlier SeeFusion isn't as effective on Linux as it is on Windows due to the inability to kill threads, which is 100% necessary. Having a system that simply informs us of upcoming problems isn't enough, we needed some sort of automated server healing to take place in order to make sure our techs weren't tied up fixing Linux CF servers all day.
Since we had already devoted a great deal of resources to SeeFusion using another CF tool like FusionReactor wasn't ideal because it would introduce another level of complexity to our server environment (another tool for techs to configure and learn) plus another vendor/licensing agreement to be worked out. Switching over completely to FusionReactor was similarly dismissed because of the poor return involved - too few clients would really benefit and the costs and disadvantages were too great to justify them, plus our initial trials made us lean towards SeeFusion as a better product to use. Even from the clients that absolutely needed CF + Linux, we still had Linux CF VPS plans to offer, and the majority of the clients that we migrated appreciated the fact that stability is MUCH better in that environment anyway. I hope this clarifies things a bit. It's unfortunate that we can't offer shared CF Linux for our clients, but we think the decision benefitted our customer service and support tremendously. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;160198600;22374440;w Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:301326 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
