This was an interesting topic. Thanks for letting us know how it turned out.
Mike -----Original Message----- From: Adam Churvis [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 19, 2008 1:12 PM To: cf-talk Subject: RE: To anyone at UPS.com I got a very nice phone call from someone at Microsoft who is on this list, and he contacted his associate at UPS, who made the appropriate contact through their security department. I then received a very thankful call from UPS's manager of security, who took the info and passed it onto the exact person who needed to hear about the problem. That person called me back within just a few minutes to discuss the details, try a few things for him, and forward him a message from their Quantum View system. He was extremely thankful for my help, and asked if he could call me again if he needed me to try a few things for him, and I told him that I would be more than happy to help. Altogether, I spent about twelve minutes between those two phone calls with UPS personnel, and they are in the process of resolving the issue. They were quite happy that I had done what I had done, and saw no problem in it at all. This took much less time from both my day and UPS's payroll to do it this way. > You couldn't wait a few minutes ? I did; it didn't come back up on any available connection for a long time, so I had to cut bait. I reproduced the problem from another available machine later than night when I was in a different location so I could eliminate environment as a fault in the chain. > Their privacy policy says to email [EMAIL PROTECTED] And I would have read this privacy policy... how? > At the end of the day, > just > email someone @ups (or their PR agency) and forget about it. That probably wouldn't have gone anywhere useful, or reached anyone useful. > I dunno why it's so urgent you need to broadcast it to the world, even > if you > were nice enough to exclude details. Because it's a company that's important to me. I really admire UPS, and have always received fantastic service from them, both ground crew and call center. I was doing what I would have wanted someone else to do for me under the same circumstances. I gotta say, after this incident I have a real appreciation for the way UPS responds to customers. If you guys had been on the phone with us listening in, you would have been impressed. Respectfully, Adam Phillip Churvis President Productivity Enhancement ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;207172674;29440083;f Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:315561 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
