I too have been with Crystaltech for years. Something you should have done if you had a tech talking like that is report it in the satisfaction survey they send out after every ticket is resolved.
One thing I have learned is that *all* hosts, sooner or later, decrease in tech support quality. The trick is to find the one who declines the least, where that decline doesn't affect you because you put yourself in charge of the job.. Its helpful when you can do your own work and don't have to rely on anyone. Which brings me to my next point: Stop trying to get decent CF service on shared hosting. It only takes one moron writing bad CF code (and lets face it, CF has more than its fair share of those per capita, thanks to its shallow learning curve) to crush the life out of the server. Stop wasting your time swimming upstream. Drop the coin to get yourself a dedicated box and a CF license. Then only your own code - which is of course rock solid - is affecting the box. You have a high nut to make for the month, sure. But its peanuts compared to the profit you can make off of a dedicated box where you charge customers $20-$50 per month for hosting / email *and you get to keep all of that*. Same with things like secure certificates. 10 minutes worth of effort and $30 in actual expense. Bill it out any way you please. I jumped ship off of shared hosting years ago. Never looked back. -- -...@robertson-- Janitor, The Robertson Team mysecretbase.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology-Michael-Dinowitz/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:333872 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
