On Wed, Jan 26, 2011 at 12:05 AM, Mike Kear <[email protected]> wrote:

> What sorts of questions do you expect a hosting company to be
> knowledgeable about and willing to help you with (aside from specific
> hosting questions of course)?
>

A few things I have seen hosting companies have trouble with:

- Understanding what the implications of "Maintain connections across client
requests" or "Enable long text retrieval" settings.
- Knowing how to diagnose memory or CPU utilization issues being caused by
another customer on a shared server.
- Understanding the difference between a problem caused by a developer's
code and one that is the fault of the host.
- Making blanket statements blaming CF for any and every problem reported
without any willingness to understand the problem.

-Cameron

...


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