Been having trouble with them for the past 3 months, and currently having to
move a site because of it - the client is totally fed up! Almost every
single day the site goes down for anywhere from 5 to 10 minutes, sometimes
longer, and there have been a few outages in the last few weeks that lasted
hours or kept happening all day. Their tech support has been pretty
responsive in my experience, and generally sorts issues out pretty quickly,
but there seems to be a huge reliability issue with at least the server this
particular site is on.
----- Original Message -----
From: "Chris Jenkins" <[EMAIL PROTECTED]>
To: "CF-Talk" <[EMAIL PROTECTED]>
Sent: Monday, August 20, 2001 2:35 AM
Subject: Hostcentric
> Yes, I've been having problems with hostcentric as well. Recently it took
> me 4 days to get an account up and running!! I've also had issues that
hang
> around in support for like 3 days. I've been using another host and had
> only transferred because of their resell structure is great. I had also
> remembered that virtualscape was a great company and I figured I'd get the
> same service. It seems as if their service is going downhill. Does
anyone
> know how long this has been going on, and does anyone feel as though it
will
> improve shortly?
>
> -----Original Message-----
> From: CF-Talk [mailto:[EMAIL PROTECTED]]
> Sent: Sunday, August 19, 2001 4:37 AM
> To: [EMAIL PROTECTED]
> Subject: CF-Talk-list V1 #105
>
>
> CF-Talk-list Sun, 19 Aug 2001 Volume 1 : Number
> 105
>
> In this issue:
>
> Re: Anyone else having problems with Hostcentric?
>
>
> ----------------------------------------------------------------------
>
> Date: Sun, 19 Aug 2001 06:48:54 -0400
> From: Bud <[EMAIL PROTECTED]>
> Subject: Re: Anyone else having problems with Hostcentric?
> Message-ID: <p04320407b7a543e8fb05@[192.168.0.2]>
>
> On 8/17/01, JB Mentzer penned:
> >I first noticed my site was down last Saturday evening (8/11). Since
> >then, it's been up and down. Repeated emails to the support department
> >yield only 'its a hardware issue' or 'connectivity problem' type
> >answers. They won't tell me when I can expect my site to come back up.
> >
> >I've read another post about issues with their billing department (not
> >closing a closed account). Is anyone else having problems with them? My
> >site is hosted on a server named 'Virtualscape29'. Anyone else here on
> >that server?
>
> I had a client that I started hosting there about a year ago because
> they offer RealAudio server and he needed to serve up RA files. A few
> months ago I upgraded his shopping cart to my new version which uses
> client variables. About a month ago, he gets a call that they are
> going to shut his site down because it's filling up the registry with
> client variables. I get on the phone with Tech Support and tell them,
> no problem, just give me the name of your default client storage
> database. They say there is no such animal and that if I want, I can
> upgrade to SQL Server hosting. We do, and they set me up a client
> storage database with 50 MB for the data and 10 MB for the
> transaction log. I figure this shouldn't be a problem since I'm
> running about a dozen sites on my own SQL Server and with the way
> I've set up the maintenance schedule for the client storage database,
> it had never gotten to larger than 25 MB for the data and 5 MB for
> the transactions.
>
> So... within 24 hours, we're getting a message when trying to access
> the website that SQL Server can't be written to because we've reached
> the maximum size. Back on the phone with Tech Support trying to teach
> them how to set up a maintenance schedule so the database will shrink
> automatically. They gave up trying so about every 4 or 5 hours I had
> to go in through Ent. Mgr. and backup and shrink the database
> manually. That lasted all of a day. I checked and they had given me
> DBO privileges, so I just took the limit off the database size. LOL
> In the meantime, I transferred the site over to my server, also
> upgraded the cart database to SQL Server and now all is well. Even
> with his fairly busy site and the other SQL databases I have running,
> I just checked and my client storage DB is still only 25 MB for data
> and 6 MB for the transaction log.
>
> I won't be recommending HostCentric to anyone. Virtualscape was
> pretty cool to deal with and I used to recommend them.
>
> As a side note. Before we moved him I tried his RA files on my server
> to see how they'd act using http streaming. The performance is even
> better as there was occasional buffering on their server but none at
> all on mine. Strange.
>
> Sorry that was so long. Needed a good Sunday morning rant. :-D
> --
>
> Bud Schneehagen - Tropical Web Creations
>
> _/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/
> ColdFusion Solutions / eCommerce Development
> [EMAIL PROTECTED]
> http://www.twcreations.com/
> 954.721.3452
>
>
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