[rant] AH!! My favourite bugbear. There are sooo many so-called customer service people who listen to what you're saying until they hear a word they recognise, then stop listening. They wait for you to stop talking, then give you the answer to the question they thought you were going to ask. Or if you didn't ask that question, you bloody well should have asked it instead of the damn fool question you actually did ask.
So instead of the correct answer, you get answer #14 or #32, whichever is their pet boilerplate answer for today. I have found since the advent of these wretched call centres, that every time I want to ask for help it takes me five times longer to get the answer I need, because I have to go through this damn process repeatedly until I eventually find the rare person who's going to listen to me and tell me what I need to know rather than what they feel like telling me. Sometimes it requires me to throw a tantrum until I get passed up the line to a more senior person who will actually stop long enough to listen. It's not a problem with Macromedia per se, but with all these larger 'help desks' or 'customer service departments'. Same is true of phone companies, insurance companies. And in 18 years of dealing with Microsoft, I have NEVER ONCE had a question answered on the first attempt by their support department. In short .. ** I HATE CALL CENTRES!!!! ** [/rant] Sorry. I just had to let that out. Cheers, Mike Kear Windsor, NSW, Australia AFP WebWorks -----Original Message----- From: Matthew Fusfield [mailto:[EMAIL PROTECTED]] Sent: Wednesday, October 31, 2001 8:54 AM To: CF-Talk Subject: RE: Studio 5 Install John, Thanks, I tried this and they insisted I need to contact tech support for installation assistance. Is there a specific wording that I need to use to describe the problem to them? Thanks, Matt -----Original Message----- From: John Cummings [mailto:[EMAIL PROTECTED]] Sent: Tuesday, October 30, 2001 4:37 PM To: CF-Talk Subject: RE: Studio 5 Install Matt, If you'll call 888-939-2545 and follow the prompts to get to customer service, they should be able to point you to a direct FTP location so long as you can provide them with your order # so they can verify purchase. Be aware though, that the number I'm giving you is Customer Service in Newton. 6PM EST and later, I think these roll to SF (though they can still probably help you there too!). Good luck, and sorry you've had this much trouble so far. John Cummings ColdFusion Product Support Macromedia, Inc. [EMAIL PROTECTED] AIM: jcummings1974 ----- Original Message ----- From: "Matthew Fusfield" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Tuesday, October 30, 2001 4:16 PM Subject: Studio 5 Install > Has anyone successfully installed Studio 5? We purchased it from the > Macromedia online store. It downloaded successfully, however, the installer > insists that I need to "acquire a license" and opens a webpage on > ziplock.macromedia.com - however, the page returns a 404 Not Found and the > installer won't let me continue. > > Anyone from MM care to comment on why this is required and what I am to do > when it doesn't work? > > Thanks, > > Matt > > Matthew I. Fusfield > Data Systems Development Manager > InterActive Network Systems, Inc > 856-227-4428 x15 [EMAIL PROTECTED] > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Get the mailserver that powers this list at http://www.coolfusion.com FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
