> I wouldn't think that misspelling would matter when receiving a client's
> complaint... In fact I would make believe the customer is right (and
his/her
> spelling too) even if I know he is wrong, just to make things easier...
Even
> if it ends up to find out that he/she has misspelled the username or
> password. Then we're all happy.

Oh, Definitely.  We ended up waiting a few minutes and then sending him an
e-mail telling him that we fixed the problem and he should try again.  <g>


Ben Johnson
Hostworks, Inc.

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