lol, I find that believable from a Company the size of Adobe.. If it wasn't for Photshop, illustrator and these applications that have been around for 25+ years Adobe would have folded years ago.
Regards, Andrew Scott WebSite: http://www.andyscott.id.au/ Google+: http://plus.google.com/113032480415921517411 On Fri, Nov 29, 2013 at 1:25 PM, Mike K <[email protected]> wrote: > Apparently, Adobe are unable to process ANY credit card details, > > And it would seem they are unable to have anyone in Australia take a phone > call. I have been trying for nearly a MONTH to get to talk to someone > about this and never get to anyone. I leave messages and no one ever calls > me back. > > There was an issue with my credit card when they went to process my > November Creative Cloud payment, but instead of just trying it again a > day or so later as most companies do, I had to go and update my CC > details. I did that (the details were correct already but I updated them > anyway) and would expect a new attempt at payment in a day or so and all > would be well. NO such luck with Adobe. I keep getting messages when > I open any CC application saying I have xx days to update my details or it > will be cancelled. > > I have contacted their support THREE times - and been assured the issue > will be resolved. I have been promised that someone from "the > appropriate team" will contact me. No such luck. I have been assured > that my card will be charged within 24 hours and all will be well. NO > such luck. I have used a new credit card. That hasnt been charged > either. I have now tried changing the credit card details back to the > original card. Still hasn't charged, therefore my CC subscription is > STILL unpaid. > > Now I have only 5 days left before my creative cloud subscription expires > and I assume I'll be unable to open my CC applications at all. > > If i can't get to talk to anyone at Adobe on the phone, multiple > contacts to the support centre have come to nothing, several emails have > had no result, I dont know what choices I have left. > > Apart from going to the NSW Department of Fair Trading and complaining, > or taking Adobe to the small claims court, or exploring the possibility > of pirate copies, what the hell else can I do? I NEED those > applications. > > > -- > Cheers > Mike Kear > Windsor, NSW, Australia > Adobe Certified Advanced ColdFusion Developer > AFP Webworks > http://afpwebworks.com > ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month > > -- > You received this message because you are subscribed to the Google Groups > "cfaussie" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/cfaussie. > For more options, visit https://groups.google.com/groups/opt_out. > -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out.
