Was that via adobecare on twitter or elsewhere Regards Dale Fraser
On 29 Nov 2013, at 3:25 pm, "Mike K" <[email protected]> wrote: Update: I had yet another online chat with a support person. This is the fourth so far. This time I got quite aggressive with the poor person - he got full blast. But I managed to get his attention beyond the normal boilerplate phrases they usually use. ( I believe I'm entitled to be a bit aggressive, because I've been hounding them for nearly a month and had plenty of promises with no result ) He arranged for someone to phone me from the billing department. When i told him I'd been promised that half a dozen times with no result, he said he'd make sure I got a call NOW, while he was still on the chat. That way we could be sure a resolution happened. (Good move on his part I think). Someone called me and I gave him my credit card details yet again. I honestly tried to keep my sarcasm and irritated manner to a minimum but I don't think i was very successful. Now I've just received an email advising me that my Creative cloud membership has been processed. And it's been extended with 2 months free as compensation for the trouble I've had. So I reckon that's a good outcome. It shouldn't have taken so long to resolve, but I think at last someone there has shown some good sense and instead of giving me assurances and promises, has actually DONE something about it, and compensated me for all the hassle they caused. > On Fri, Nov 29, 2013 at 3:12 PM, Kai Koenig <[email protected]> wrote: > @AdobeCare is Adobe global customer support. They can be a bit hard to deal > with, too - but I've seen them successfully helping quite a few people I know > myself in the past. > > Cheers > Kai > > >> Thanks Dale. Who responds then? Adobe Australia people? Support >> people? Billing people? >> >> >> >>> On Fri, Nov 29, 2013 at 2:57 PM, Dale Fraser <[email protected]> wrote: >>> Mike, >>> >>> >>> >>> I find tweeting @AdobeCare gets great results, give that a try. >>> >>> >>> >>> Regards >>> >>> Dale Fraser >>> Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out.
