> I don't have a problem at all with MM charging out the clacker for support. Thats fine by me. But if its going to cost either a VERY expensive support licence, a very large credit card hit, or your three first born in an offering to the powers that be to get support, then I'm presuming that MM don't actually really want to be doing support.
It's actually pretty reasonable pricing compared to other server vendors support. Remember we don't charge $40,000 per CPU for our server products to subsidise support, so we actually have to recover our support expenses when people pay for support. And keeping a team of excellent (their names regularly appear as co-authors on the spine of Ben Forta's books) support engineers on pagers 365 days a year is expensive. Here's a business idea for someone reading this - become a Macromedia support reseller in Australia. Buy a silver or gold contract for a year, then sell support incidents to the people on this list at whatever price you think is reasonable. You will improve the availability of local support, or failing that gain an appreciation of the ecconomics involved in running a support business :-) Cheers, -- Robin Hilliard Technical Sales Engineer - Australia/New Zealand Certified Advanced Cold Fusion MX Developer Certified Flash MX Developer Macromedia, Inc. Mobile: +61 (0)418 414 341 --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] MX Downunder AsiaPac DevCon - http://mxdu.com/
