Yep, big piddle tech support is handled by TeleTech who are dime a
dozen script reading drones. I don't think they even HAVE escalation
procedures to get stuff to the techs.

Scott: If you are sure its DNS acting up, email me your WAN IP (visit
whatsmyip.com if you don't know it) and I'll add an ACL to my DNS
server so you can use it. My box is located in Brisvegas too so it
should be pretty quick.

Regards,
Jon

On 4/20/05, TRACEY, Darren <[EMAIL PROTECTED]> wrote:
> But if you're having problems with your ISP, can't you just call the help
> number and speak to someone about it?
> ... Oh, sorry. That was in really bad taste. You're with Telstra after all.
> They don't have a functional helpline (unless you're willing to invest
> several hours on hold, and even then its dubious that you'll be allowed to
> speak to someone).

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