I would agree that "works for me" is a useful and informative
resolution/status. Perhaps the users list could be enlisted by QA to
provide feedback on bugs with this resolution as a way to add more
information or reveal a user configuration issue or something like that
not caused directly by OSAF code...kind of a "If you have seen this
also, let us know..." type of bulletin.
Andre
On Tue, 02 Jan 2007 19:23:29 -0800, "Katie Capps Parlante"
<[EMAIL PROTECTED]> said:
> Hi Aparna,
>
> Ok, sounds like "works for me" is indeed the right resolution for these
> bugs. One thing for devs to keep in mind as they resolve bugs this way
> -- if the person who logged the bug is new to the community, it might be
> worth explaining that "works for me" does not mean that the bug is
> forgotten or lost information.
>
> Cheers,
> Katie
>
> Aparna Kadakia wrote:
> > Secondly regarding the 'works for me' resolution, the QA team does look
> > at each 'works for me' bug seriously and we do validate it before
> > closing it out. So as far as the end users are concerned they need not
> > worry about their bugs slipping thru the cracks. Even though it may be
> > resolved as 'worksforme', if we have even one instance where it fails we
> > will work with the developer and the user on providing exact steps for
> > reproducing the problem and resolving it.
> ...
> > On Dec 28, 2006, at 12:10 PM, Philippe Bossut wrote:
> >> I think it's the right resolution. I know it can be frustrating but
> >> the alternative (leaving the bug open and dangling with no clear
> >> action) is no better. No one should take the resolution personally (we
> >> *are* grateful for the report). The wording of the resolution doesn't
> >> mean more than what it says ("works for the developer/tester"). At
> >> least, it shows that a fair attempt at reproducing the bug has been
> >> made and nothing prevents the discussion to continue between devs and
> >> users (on the afore mentioned mailing list) and the bug to be reopen
> >> if a new info shows up. It's also good to have a record so that the
> >> bug and attempt to repro can be searched and consulted by others with
> >> similar issues.
>
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--
Andre Mueninghoff
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