Well, I'm having my tires mounted this morning and hopefully this afternoon
I'll get to finish the wheel bearings, put the driveshaft bolts in, and
finish clamping up the exhaust. Then, I may actually get to start it.
Ron has put up a web page wherein he defends his work and blames the bad
work on me (for not spending enough money). So, I suppose you can use this
as a barometer of what he thinks is a fair $9,000.00 job. Keep that in mind
when you are pricing work on your car. Ron thinks it is perfectly normal to
return your car in such a condition that it requires more bodywork before it
can even be put on the road.
I would like to address a few statements that Mr. Miller has made publicly
on his web site:
>Mr. Nasta seems to have all the answers- are they the right ones or ones he
believes are correct.
Well, Ron, you have no answers. Your answer when the customer is not
satisfied seems to be "tough luck". I asked you a simple question about when
I could have the sway bar that you failed to return to me picked up. You
managed to send me 4 emails with a song and dance about everything from your
wife's eye to how bad a person I am, yet you could not answer a simple
question and you are still retaining my property. Now I have had to ask a
third party to show up in person and get it from you, because you simply
refuse to cooperate.
> A dime doesn't buy a pot of gold and for sure not on a complete $ 200 junk
yard restoration.
Ok, then just return the other $8,999.90 to me, and we'll be even.
> It is my belief Mr. Nasta had no Idea what this particular job would cost
and was not financial able to cope with it.
Your belief is entirely correct about the first part. Why was it that way?
Because Ron Miller will never talk about money. He will only tell you that
he has no idea. Even when my car had three coats of primer on it and I had
paid in $5,000.00, Ron was not able to tell me how much it was going to cost
to complete the car. However, now that it is finished, he seems to know that
the reason it turned out bad is because I didn't spend enough money. This is
the game that he plays.
As to my finances, you have no right to speculate. Keep your nonsense to
yourself.
> Feeling hurt and disappointed he's turned to try making us look bad or
shame us for his disappointment.
No Ron, you are doing a fine enough job of that yourself. It's the gaping
holes in the sheet metal, the quarter panel that's hung wrong, and the
burned paint that make you look bad. Oddly enough, they are also what makes
me feel disappointed.
>It has always been my belief what goes around comes around and at this
point I have a free conscience knowing we did what we could for what we had
cash wise to work with.
Well, I'm glad to hear that you have a "free conscience" after doing such a
bad job. Keep that in mind people.
> I believe a great way to end this {I'm mad and I'll get you} thing is to
say if you can't swim stay out of the water.
I totally agree. Maybe you should get out of the business, or at the very
least, you should tell people up front that you have "a free conscience"
about returning their car in bad condition, and that you don't stand behind
your work, and that if you ruin the paint job and your metalwork is so bad
that the car is not even roadworthy when you're done, it's not only the
customer's problem, it's also their fault.
> This $200 vehicle would have cost Mr. Nasta a lot more cash than he paid
to get it the way he dreamed it should be, pity bags are free but it takes
cash to do automobiles right.
Well, here's the old money game again. Ron can never give the customer an
estimate, and then when it comes out bad he blames the customer for not
spending enough money. Well, all I can say is that if you had told me up
front that $9,000.00 would be the cost of having my car damaged to the point
where your work has to be cut out and redone, I would have chosen another
shop.
I have big news for you:
Nobody who spends $9,000.00 expects to get their car back in such a state
that it needs more bodywork before it can even be put on the road.
Nobody expects their body man to hang their sheet metal wrong and leave
gaping holes in their wheelhouses and floor.
Nobody expects that after spending this kind of money, it is normal to have
to pay another shop to cut your work out and do it right.
Nobody expects their body man to buff one quarter panel, realize that he has
burned the paint, and then just give up on the rest of the car and return it
as-is.
Of course, you think all of this is fine. After all, you have "a free
conscience".
Thank you,
John Nasta
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