The boys and I will be flying home tomorrow. Continental is wonderful! The flight attendants even ask what they need as they come through the cabin with beverages! I am very impressed and I have traveled other airlines that were awful! Jet Blue and American are the worst, in my opinion, of course!
Elizabeth --- On Sat, 1/3/09, Stefanie Brannan <[email protected]> wrote: > From: Stefanie Brannan <[email protected]> > Subject: Re: [Chihuahuas] FW: WARNING!!!!!!!!!!! Shipping pets with Delta > Airlines > To: [email protected] > Date: Saturday, January 3, 2009, 7:04 PM > I am getting my puppy ground shipped the week after next. > I hope they are kinder to the dogs than Delta! > > Stefanie > > --- On Sat, 1/3/09, e holley > <[email protected]> wrote: > > From: e holley <[email protected]> > Subject: Re: [Chihuahuas] FW: WARNING!!!!!!!!!!! Shipping > pets with Delta Airlines > To: [email protected] > Date: Saturday, January 3, 2009, 6:26 PM > > > > > > > And that is why you either fly out and pick up your puppy > in person like I did, or........use Continental the best of > the puppy people! Very kind and caring! > > Elizabeth > > --- On Sat, 1/3/09, Mare~~ <bittyd...@gmail. com> > wrote: > > > From: Mare~~ <bittyd...@gmail. com> > > Subject: [Chihuahuas] FW: WARNING!!!!! !!!!!! Shipping > pets with Delta Airlines > > To: chihuah...@yahoogro ups.com > > Date: Saturday, January 3, 2009, 2:32 PM > > This is documentation of the disregard Delta Airline > has for > > the care or the > > lives of our pets while in their possession. > > > > I was having a new pet shipped to me in Dallas from > > Richmond Virginia on > > December 21st 2008. The puppy was to be on flight > #5718 > > from Va. to Atlanta > > at 12:00 p.m. their time. She was then to connect with > > fight #1923, Atlanta > > to Dallas and arrive at Dallas 4:44 p.m. our time. I > was at > > the Delta cargo > > desk at 4:15 to pick her up. > > > > The flight from Virginia was delayed and she was going > to > > be late. The > > attendant at the Delta desk could not tell me when she > > might arrive??? > > > > I call Delta’s “Pet First” 800 number. I was > advised > > that the plane was > > delayed from take off in Virginian by 4 hours. I ask > where > > the puppy was or > > if the puppy was on the flight from VA. to Atlanta. I > was > > told by Pet First > > that the Richmond office was closed and she could not > tell > > me anything! NO > > ONE HAD ENTERED THE SHIPPING CONFORMATION NUMBER IN > THEIR > > COMPUTER. > > > > At the Delta desk in Dallas I am told that there was > no > > information in the > > computer so she could not tell me anything. Then the > > attendant promptly > > walked to the back office never to be seen again. > > > > I call Delta’s Pet First. She cannot tell me if the > puppy > > was on any plane. > > She did not know if the puppy sat on the tarmac for 4 > hours > > or what has > > happened to the puppy. Two hours latter I get the same > > store and I voice > > concerns about the health of this puppy. I am told > they > > always are kept in a > > kennel. I ask if there is someone there to give her > water. > > I get the same > > answer, “they are always kept in a kennel” but she > will > > never answer if > > there is anyone to care for the puppy’s basic needs > of > > food or even water. > > > > I arrived at Deltas shipping office at 4:30 and it is > now > > 6:00 and I know > > nothing. I don’t know if the puppy was taken off the > > plane in Virginia. I > > don’t know if the puppy was left in a plane for 4 > hours > > then flown to > > Atlanta. I don’t know if she made it to Atlanta. I > call > > Deltas Pet First > > AGAIN and asked them to contact Atlanta and see if the > > puppy made it there. > > There is no one at the Dallas Delta desk in Dallas to > even > > talk to. I am > > told by Pet First that no one has entered the manifest > > number and she can’t > > tell me anything. Obviously she was not on the 4:44 > flight > > from Atlanta but > > MAYBE she will be on the 7:40 flight from Atlanta. I > am > > sitting at the delta > > desk with no assistance from any Delta employee. > > > > This is the empty “service” desk at the huge Delta > > shipping warehouse and > > the only Delta employee I can find to talk to is an > 800 > > number called Pet > > First and they know NOTHING. > > > > I arrived at 4:15 and it is now 8:00. The Delta > “customer > > service” employee > > suddenly appears and announces they are locking up the > > building. She can > > tell me absolutely nothing about where this puppy is > or if > > she will ever get > > here. I am left with the option to leave or to get > locked > > in the building. I > > am told if the puppy gets here a warehouse worker will > give > > her to me > > because she was pre-paid and he will let me out the > loading > > dock doors. She > > obviously missed flight 1543 that arrived at 7:40 and > there > > is not one Delta > > employee that can tell me anything about where this > puppy > > is. If I leave and > > she does arrive sometime tonight I fear she will have > been > > without water for > > 24 hours so I stay and get locked in. Of coarse if the > > building catches on > > fire I could burn to death but I am not worried about > that > > and obviously > > Delta isn’t either. > > > > It is now 10:00 at night and I have been sitting on > this > > concrete bench for > > 6 hours in an empty lobby! > > > > Delta has been no help whatsoever and all I can do is > stare > > thru a steel > > doors window into this empty warehouse. > > > > I call Pet First again and I am told that there is > another > > flight from > > Atlanta that was supposed to get to Dallas at 9:10 but > has > > been delayed. No > > one can tell me if the puppy is on that plane or > anything > > about her > > condition. I voice my concerns that it has been well > below > > freezing > > everywhere this dog has been and I am given the same > pat > > answer that “they > > are always in a kennel”. Well I am standing in the > empty > > warehouse in Dallas > > she is supposed to be coming to. I don’t see any > > “kennel”. I don’t see > > anyone to give the puppy food or water and this dog > has > > been somewhere on > > Delta planes for about 12 hours now. Not only have I > paid > > lots of money to > > get this dog shipped by Delta but I really think there > is a > > possibility the > > puppy could have frozen to death inside some plane by > this > > time. I am really > > on the edge of going postal! > > > > A warehouse worker then appears from some office > upstairs > > and walks by me. I > > ask if the plane finally got here and he does not > answer or > > even acknowledge > > my existence. He disappears out the back of the > warehouse > > then about ten > > minutes later comes back in the lobby where I have > been > > sitting for hours > > and says my dog is here and I need to sign for her. He > lets > > me inside to the > > warehouse counter and he hands me papers and says > “sign > > here”. I asked to > > see her and he says that it is pre-paid and just sigh > right > > here. I am > > really getting upset at this time and I tell him this > dog > > has been on a > > plane somewhere for over 12 hours and I am not signing > for > > a dog that might > > not even be alive by now. He points behind the counter > and > > says “it’s over > > there”. > > > > The entire top of this new carrier was crushed. You > could > > see the definite > > outline of a handle from a luggage bag that had > penetrated > > the carrier > > completely. This puppy had obviously been throw around > and > > luggage had > > obviously been thrown upon it with no regard for the > > puppies well being or > > life. That Delta worker is so luck this puppy was > still > > alive because I > > would have spent many years in jail if it wasn’t. > > > > > > > > > > > > > > > > Delta does not track or treat a live animals other > than it > > would luggage. > > There is no such thing as a “kennel” that Delta > > maintains for animals. > > There is no one with Delta to give animal any food or > water > > or care of any > > kind. > > Delta claims that the animals are always in a heated > > pressurized area of the > > plane. IF so, tell me how a bag got thrown on the > puppy > > carrier with such > > force it caved in the top. > > > > Not only will I never ship with Delta again, I will > never > > fly with Delta > > again. I will send this email to every breeder and pet > > owner I can find and > > ask you all to do the same. > > > > Mike Hughes ------------------------------------ " Lets talk about our wonderful little friends! Join today! " Yahoo! 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