Stefanie..who are you using for ground shipping?? Thanks!
Gloria C
"My shield is God Most High"
Psalm 7:10
To: [email protected]: [email protected]: Sat, 3 Jan 2009
16:04:24 -0800Subject: Re: [Chihuahuas] FW: WARNING!!!!!!!!!!! Shipping pets
with Delta Airlines
I am getting my puppy ground shipped the week after next. I hope they are
kinder to the dogs than Delta!
Stefanie--- On Sat, 1/3/09, e holley <[email protected]> wrote:
From: e holley <[email protected]>Subject: Re: [Chihuahuas] FW:
WARNING!!!!!!!!!!! Shipping pets with Delta AirlinesTo:
[email protected]: Saturday, January 3, 2009, 6:26 PM
And that is why you either fly out and pick up your puppy in person like I did,
or........use Continental the best of the puppy people! Very kind and
caring!Elizabeth--- On Sat, 1/3/09, Mare~~ <bittyd...@gmail. com> wrote:> From:
Mare~~ <bittyd...@gmail. com>> Subject: [Chihuahuas] FW: WARNING!!!!! !!!!!!
Shipping pets with Delta Airlines> To: chihuah...@yahoogro ups.com> Date:
Saturday, January 3, 2009, 2:32 PM> This is documentation of the disregard
Delta Airline has for> the care or the> lives of our pets while in their
possession.> > I was having a new pet shipped to me in Dallas from> Richmond
Virginia on> December 21st 2008. The puppy was to be on flight #5718> from Va.
to Atlanta> at 12:00 p.m. their time. She was then to connect with> fight
#1923, Atlanta> to Dallas and arrive at Dallas 4:44 p.m. our time. I was at>
the Delta cargo> desk at 4:15 to pick her up.> > The flight from Virginia was
delayed and she was going to> be late. The> attendant at the Delta desk could
not tell me when she> might arrive???> > I call Delta’s “Pet First” 800 number.
I was advised> that the plane was> delayed from take off in Virginian by 4
hours. I ask where> the puppy was or> if the puppy was on the flight from VA.
to Atlanta. I was> told by Pet First> that the Richmond office was closed and
she could not tell> me anything! NO> ONE HAD ENTERED THE SHIPPING CONFORMATION
NUMBER IN THEIR> COMPUTER. > > At the Delta desk in Dallas I am told that there
was no> information in the> computer so she could not tell me anything. Then
the> attendant promptly> walked to the back office never to be seen again.> > I
call Delta’s Pet First. She cannot tell me if the puppy> was on any plane.> She
did not know if the puppy sat on the tarmac for 4 hours> or what has> happened
to the puppy. Two hours latter I get the same> store and I voice> concerns
about the health of this puppy. I am told they> always are kept in a> kennel. I
ask if there is someone there to give her water.> I get the same> answer, “they
are always kept in a kennel” but she will> never answer if> there is anyone to
care for the puppy’s basic needs of> food or even water.> > I arrived at Deltas
shipping office at 4:30 and it is now> 6:00 and I know> nothing. I don’t know
if the puppy was taken off the> plane in Virginia. I> don’t know if the puppy
was left in a plane for 4 hours> then flown to> Atlanta. I don’t know if she
made it to Atlanta. I call> Deltas Pet First> AGAIN and asked them to contact
Atlanta and see if the> puppy made it there.> There is no one at the Dallas
Delta desk in Dallas to even> talk to. I am> told by Pet First that no one has
entered the manifest> number and she can’t> tell me anything. Obviously she was
not on the 4:44 flight> from Atlanta but> MAYBE she will be on the 7:40 flight
from Atlanta. I am> sitting at the delta> desk with no assistance from any
Delta employee.> > This is the empty “service” desk at the huge Delta> shipping
warehouse and> the only Delta employee I can find to talk to is an 800> number
called Pet> First and they know NOTHING.> > I arrived at 4:15 and it is now
8:00. The Delta “customer> service” employee> suddenly appears and announces
they are locking up the> building. She can> tell me absolutely nothing about
where this puppy is or if> she will ever get> here. I am left with the option
to leave or to get locked> in the building. I> am told if the puppy gets here a
warehouse worker will give> her to me> because she was pre-paid and he will let
me out the loading> dock doors. She> obviously missed flight 1543 that arrived
at 7:40 and there> is not one Delta> employee that can tell me anything about
where this puppy> is. If I leave and> she does arrive sometime tonight I fear
she will have been> without water for> 24 hours so I stay and get locked in. Of
coarse if the> building catches on> fire I could burn to death but I am not
worried about that> and obviously> Delta isn’t either.> > It is now 10:00 at
night and I have been sitting on this> concrete bench for> 6 hours in an empty
lobby!> > Delta has been no help whatsoever and all I can do is stare> thru a
steel> doors window into this empty warehouse.> > I call Pet First again and I
am told that there is another> flight from> Atlanta that was supposed to get to
Dallas at 9:10 but has> been delayed. No> one can tell me if the puppy is on
that plane or anything> about her> condition. I voice my concerns that it has
been well below> freezing> everywhere this dog has been and I am given the same
pat> answer that “they> are always in a kennel”. Well I am standing in the
empty> warehouse in Dallas> she is supposed to be coming to. I don’t see any>
“kennel”. I don’t see> anyone to give the puppy food or water and this dog has>
been somewhere on> Delta planes for about 12 hours now. Not only have I paid>
lots of money to> get this dog shipped by Delta but I really think there is a>
possibility the> puppy could have frozen to death inside some plane by this>
time. I am really> on the edge of going postal!> > A warehouse worker then
appears from some office upstairs> and walks by me. I> ask if the plane finally
got here and he does not answer or> even acknowledge> my existence. He
disappears out the back of the warehouse> then about ten> minutes later comes
back in the lobby where I have been> sitting for hours> and says my dog is here
and I need to sign for her. He lets> me inside to the> warehouse counter and he
hands me papers and says “sign> here”. I asked to> see her and he says that it
is pre-paid and just sigh right> here. I am> really getting upset at this time
and I tell him this dog> has been on a> plane somewhere for over 12 hours and I
am not signing for> a dog that might> not even be alive by now. He points
behind the counter and> says “it’s over> there”.> > The entire top of this new
carrier was crushed. You could> see the definite> outline of a handle from a
luggage bag that had penetrated> the carrier> completely. This puppy had
obviously been throw around and> luggage had> obviously been thrown upon it
with no regard for the> puppies well being or> life. That Delta worker is so
luck this puppy was still> alive because I> would have spent many years in jail
if it wasn’t.> > > > > > > > Delta does not track or treat a live animals other
than it> would luggage. > There is no such thing as a “kennel” that Delta>
maintains for animals. > There is no one with Delta to give animal any food or
water> or care of any> kind. > Delta claims that the animals are always in a
heated> pressurized area of the> plane. IF so, tell me how a bag got thrown on
the puppy> carrier with such> force it caved in the top.> > Not only will I
never ship with Delta again, I will never> fly with Delta> again. I will send
this email to every breeder and pet> owner I can find and> ask you all to do
the same.> > Mike Hughes
