I started using Norton 360. When I took my computer to Geek Squad in October, they told me that I had numerous viruses. Of course, I became very upset at Norton. I did live chat with Norton and they told me that they have a power eraser tool on their website. The tool will remove any viruses or malware that may have been on the computer before the Norton got that virus on its list. I used that and it came up that I had none. Then one of the supervisors went through all of the files to check for viruses and there were none. The next day I took it back to Geek Squad and told them that they had to tell me which viruses it had. The agent was very rude and said that there is a file on the computer that would give the names.
I got home and first called Toshiba to find out what would cause the problem that I was having and they told me to do a new BIOS update. When I woke up later, I started to read the ‘file’ on my computer and nothing in it made sense. It said that I had Windows Vista in one place and that I had Windows 7 in another place. It said that I didn’t run Microsoft updates and a bunch of other things that just were not true. After I read that, I went to the Geek Squad website and the agent there checked my computer for viruses and then he asked where the file was that they put the report. I told him where, he opened the file and then he wanted to know where the rest of the reports were. I told him that was it. He then connected to one of their computers and found that even in the file that was saved online there was only one report…and that diagnostic that they used has not had any updates since before Windows Vista. They were supposed to run 6 or 7 diagnostics on my computer and the only one that they ran was one that was way outdated. Got a little off track, but contact the antivirus company and they may have a similar tool to Norton that will find and erase any viruses. From: [email protected] [mailto:[email protected]] On Behalf Of meccarose Sent: Thursday, January 12, 2012 6:15 PM To: [email protected] Subject: Re: [Chihuahuas] Watch Out For a Vista Virus!!! Please Read!!! I used to use AVG until I got some viruses that it didn't catch. I've switched over to Avast <http://www.avast.com/free-antivirus-download> . They have a free download, seems to work alright. _____ From: Joan Croft <[email protected]> To: [email protected] Sent: Thursday, January 12, 2012 9:04 PM Subject: RE: [Chihuahuas] Watch Out For a Vista Virus!!! Please Read!!! So sorry that had happened to you. Today I was looking at something and a bunch of ad-type pages popped up and I had a difficult time clicking to close them. Maybe that was the same thing? Too many mean people out there doing this sort of stuff…afterall, what would they get out of this except for laughs and giggles? So mean…I really wish someone can stop these things before you get them. From: [email protected] [mailto:[email protected]] On Behalf Of Peggy & The Girls Sent: Thursday, January 12, 2012 1:29 PM To: [email protected] Subject: [Chihuahuas] Watch Out For a Vista Virus!!! Please Read!!! WARNING: PLEASE READ FOR YOUR OWN SAFETY! This sucker is a horror!!! I haven't a clue how I got it, or why AVG didn't prevent it from getting on my lap to begin with. The last thing that I was on was MSN free games, and to be honest, that's where I think I got it from. I left my lap for a couple of minutes and all soughts of things popped up on my desk top. If you see this warning pop up on your desktop.......DO NOT CLICK ON ANYTHING, EXCEPT TO IMMEDIATLY STOP IT FROM SCANNING YOUR COMPUTER. QUICKLY CLOSE ALL WINDOWS. It will say "Vista Security 2012 Firewall Alert" It is BOGUS!!! It will take over your Windows Defender and Windows Firewall. It will block your Security from opening to do a scan. It will take over your Browser so you can't search for a fix or click on anything. All you will see in your Browser is a warning to do a scan or buy the BOGUS "Vista Security 2012 Firewall Alert" I didn't go to bed until 7am this morning trying to get rid of it. I finally found a back way to open up AVG and scanned, that took 1 and 3/4 hours and it said everything was safe! But the bugs were still popping up on my desktop and I still couldn't troubleshoot the web to get rid of it. You will see about 9 Bogus Windows open on your desktop, all have the Windows LOGO, all appear to be genuine. One even list all the supposedly virus's, worms, Trojans, etc that you have and list the names of them and what components and files it has supposedly corrupted. Another one will say that you have been hijacked. Your Windows defender and firewall will pop up and show that all security is turned off and it will not allow you to change anything unless you click for it to scan and accept it's Bogus service. DON'T CLICK ON ANY OF IT, JUST X OUT OF IT. Go into Start, click on INTERNET EXPLOYER-NO ADD-ONS, (the bogus Vista Security can't get on that, because you don't have any add-ons to allow it on). Go to Cnet and download 'Malwarebytes Anti Malware" It is a free trial and the only software that got it out of my system. I tried 2 other softwares and they didn't find anything. Malwarebytes scanned for a lot longer then AVG does and it scanned a lot more objects. During the scan, Malwarebytes said that it was being blocked and I had to click 'quarantine a couple of times, so don't leave your computer while it is scanning. My full scan was 2 and 1/2 hours! But it found 7 infected objects and got rid of them all. I intend to keep it on my lap. Peggy & The Girls
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