> The last two points aren't
> as important as the first one: if there's a real problem, prefs don't solve
> it for most people.

That is, of course, totally wrong.  If there's a real problem when
giving choices, flexibility, and options to users, prefs are
definitely the way to provide those choices.

> Another key idea that our CEO espouses is to design for the advanced
> user. We hear that again and again. If our software is too inflexible,
> we alienate too many users.

I totally agree with your CEO.  Except it is very clear none of your
engineers have been listening.  Clearly all Google software has never
been designed for advanced users; it has always been oversimplified.
PLEASE, following your CEO's key idea and give your users flexibility
through options and choice.
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