You can use cacti for monitoring traffic, there are addons that you can put in it for alarms and netflow.
Trouble ticket express or Otrs for system tickets. On 7/8/07, Paul Stewart <[EMAIL PROTECTED]> wrote: > Solarwinds - ran trial of it, didn't impress me much... > > Netsaint, Nagios, Big Brother - no thanks.... > > RT - prefer Cerberus over RT which isn't saying too much....:) > > I have huge lists of possible software but looking for input on what people > are using in production and why more than anything else. Perhaps I should > have made this clearer in my original posting.... Also, integration between > the applications is important... > > Thanks, > > Paul > > > -----Original Message----- > From: Gerry Boudreaux [mailto:[EMAIL PROTECTED] > Sent: Saturday, July 07, 2007 11:59 PM > To: Paul Stewart > Cc: [email protected] > Subject: Re: [c-nsp] ISP Network Monitoring/Helpdesk/Workflow Automation > > Since you know JFFNMS :-) > > Also investigate solarwinds, netsaint, nagios, smokeping, bigbrother, mrtg, > and there are several others. > > There are also the commercial varieties also OpenView, NetCool etc. > Which perform well and have scaleable architectures. > > There are also many "ticketing" systems, among which is RT.. Others may > suggest more. > > Hope this helps! > > G > > > On Jul 7, 2007, at 9:34 PM, Paul Stewart wrote: > > > Hi folks... > > > > Looking for suggestions for "management software".... Both as > > individual suggestions but also if there exists a product that does it > > all and integrates.... > > > > We have about 200 routers/switches (all Cisco) of which 100 are > > inhouse and the rest are at customer sites, 60-80 servers running > > Linux/ Windows, and then about another 120 devices such as DSLAM's, > > UPS's, dial-up shelves etc..... And I'm looking for a way to monitor > > them (with thresholds, alarms, escalations, etc) > > > > On the "frontend" of the operation, we have about 45 people answering > > phones and talking to customers, not including the technical and field > > staff supporting them behind the scenes. I want the information > > gathered from the monitoring system to become present in the "customer > > support" > > system so that > > when a customer calls in, if their SLA was effected by an outage or if > > we had a major outage that was effecting them then the information is > > part of their customer history. > > > > Finally, I'm looking for some automation that when customer XYZ sends > > an email or opens a ticket through telephone, then the "system" will > > begin routing their information to the correct group automatically > > based on their "profile".... > > > > I've looked at dozens of packages and still am not sure which way to > > go. > > Budget is secondary compared to finding the right product.... I have > > also talked with several companies such as HP, BMC, AdventNet and > > Cittio.... > > > > Today, we use JFFNMS (open source network monitoring) and Cerberus for > > helpdesk applications.... There is no automation, workflow routing, or > > customer histories in this setup..... > > > > Thoughts or experiences to share? What is everyone using if you're a > > service provider today?? > > > > Thanks in advance, > > > > Paul Stewart > > > > > > _______________________________________________ > > cisco-nsp mailing list [email protected] > > https://puck.nether.net/mailman/listinfo/cisco-nsp > > archive at http://puck.nether.net/pipermail/cisco-nsp/ > > > > > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > -- "The network is the computer" _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
