Paul Stewart wrote:
Hi Rubens...
Sorry if this is sidetracking the conversation a bit - apologies. But, what
can folks tell me about shared support in general? I always thought it was
Smartnet or nothing hence why I'm asking... is this "3rd party Cisco
support" that I've seen advertised a few times?
With "shared smartnet", do you lose the ability to contact TAC directly?
What about software updates - from Cisco or from the partner??
To go along with Paul's question, what about hardware warranty & RMA?
Justin
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